Aurora Vicharra
Lincoln,NE
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. I am very motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Marketing Operations Manager
Turnkey Media
06.2023 - Current
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Optimized website content for better search engine ranking and increased organic traffic.
- Used data analytics to track lead generation campaigns and improve quality.
- Created and managed social media campaigns to increase brand engagement.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
Account Manager
Nelnet
03.2015 - 03.2023
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Contributed to team objectives in fast-paced environment.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Kept detailed records of daily activities through online customer database.
Education
High School Diploma -
North Star High School
Lincoln, NE12.2014
Skills
- Market Research Analysis
- Performance Evaluations
- Strategic Marketing
- Relationship Building
- Customer Relationship Management (CRM)
- Campaign Performance Tracking
- KPI Tracking
- Lead Generation Campaigns
- Client Relationship Building
- Relationship building and management
- Customer Service
- Project Management
Sports
I am a very active person and thoroughly enjoy competition in a playful manner. I currently am active in soccer and play in different leagues. I also play sandvolleyball during the warmer seasons. My favorite part of each of these sports is my family also plays and we make a team every session to enjoy bonding and get in some physical activity throughout the week.
Timeline
Marketing Operations Manager
Turnkey Media
06.2023 - Current
Account Manager
Nelnet
03.2015 - 03.2023
High School Diploma -
North Star High School