Aurora Walden
Saint Johns,MI
Summary
Experienced Case Manager skilled in managing extensive caseloads while maintaining high standards of care. Proven ability to thrive in fast-paced environments. Expert in identifying optimal resources and strategies to enhance patient outcomes and improve quality of life.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Emergency Relief Case Manager
Have Mercy
Greenville, MI
04.2025 - Current
- Connected individuals and families facing homelessness with resources for housing, food, and recovery support.
- Collaborated with APS, CPS, CMH, DHHS, 8CAP, and other agencies to provide integrated services.
- Delivered essential items such as food and household supplies to clients with limited transportation.
- Assessed client needs through comprehensive interviews and evaluations to develop tailored care plans.
- Facilitated client advocacy to ensure access to necessary services and support systems.
- Maintained detailed case documentation while providing compassionate, client-centered care.
- Educated clients and families about available resources and community support options.
- Provided case management services including intake, assessment, crisis intervention, and monitoring.
Volunteer Advocate
Domestic Violence Shelter
Ionia, MI
11.2023 - 03.2024
- Provided emotional support and safety planning for women and children in crisis.
- Coordinated intake processes for clients seeking shelter and protective services.
- Delivered crisis intervention and emotional assistance to survivors of domestic violence.
- Collaborated with legal advocates to facilitate protective order applications.
- Conducted outreach initiatives to increase awareness of domestic violence issues.
- Created educational materials outlining client resources and rights.
- Advised clients on optimal legal strategies based on specific circumstances.
Owner / Care Provider
Independent In-Home Care Business
Ionia, MI
03.2014 - 09.2023
- Operated a successful in-home care service for elderly clients, overseeing scheduling and care plans.
- Established strong client relationships to ensure safe and dignified care for individuals.
- Trained and supervised caregivers, ensuring compliance with all care standards.
- Managed daily operations of in-home care services to meet diverse client needs.
- Conducted regular communication with clients to assess satisfaction and resolve concerns.
- Provided superior customer service to maintain relationships with existing clients.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
New Hampton, NH10.2025
Skills
- Case management and client advocacy
- Social work expertise
- Community resource coordination
- Crisis and trauma support
- Effective communication and empathy
- Interagency collaboration
- Critical thinking and problem solving
- Time management skills
- Trauma-informed care
Certification
- Life Coach Training Essentials
- Treating Trauma using DBT
- Breaking Chains: Overcoming Alcohol Use Disorder - Causes & Recovery
- Fundamentals of Domestic Violence and Abuse
- Introduction to Suicide Awareness
Timeline
Emergency Relief Case Manager
Have Mercy
04.2025 - Current
Volunteer Advocate
Domestic Violence Shelter
11.2023 - 03.2024
Owner / Care Provider
Independent In-Home Care Business
03.2014 - 09.2023
Bachelor of Arts - Psychology
Southern New Hampshire University