Aurora Winnicki

Manage day to day department operations to include:
Ensuring the proper supervision of department staff.
Responsible for appropriate scheduling and staffing of department to satisfy business needs.
Ensure that all associates within department adhere to all Federal and State laws, as well as all corporate policies and procedures related to safety/sanitation.
Responsible for the hiring, training, and development of all departmental staff. Documents performance issues, and recommends disciplinary actions as needed.
Ensure that all associates in department follow company dress code.
Ensure that each associate provides the highest level of fast, friendly, and efficient customer service.
Understands and follows the corporate code of conduct

Responsible for monitoring, controlling and achieving pre-established financial results set forth for the department. This includes but is not limited to monitoring the following: Payroll, Budgeted sales. Gross Profit, Shrink, Inventory levels.

Responsible for the appropriate merchandising of department products:
Ensuring that products are displayed as per Corporate planograms and special programs
Expressing a complete knowledge of department products to the customer
Ensure that proper shelf and display conditions are adhered to
Ensuring proper stock levels of items, especially sale items
Ensure proper item rotation
Ensure the department conforms with all corporate, Federal, and State signing policies and regulations.

Maintain Cold case logs, Hot food logs and Cooling logs consistent with store policy.

Performs other related duties as assigned by management and adheres to all company policies and procedures.

Consistently work to provide fast, friendly, helpful and efficient customer service at all times.

Assist with overseeing the day-to-day operation of the food court area to include training, scheduling and inventory control.
Assist with preparing and cooking mass levels of food to be provided to finishing cooks according to required food quantities.
Require a thorough knowledge/understanding of recipes and ingredient formulas which supply food court areas.
Ensure that all associates adhere to all company and state policies and procedures regarding sanitation.
Control shrink through adherence to related policies and procedures.
Maintain Cold case logs, hot food logs and cooling logs consistent with store policy.
Perform other related duties as assigned by management and adhere to all company policies and procedures.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained regular and consistent attendance and punctuality.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.