Aurora Wright
Las Vegas,NV
Summary
Broad experience in employee relations, recruitment, and benefits administration. Possess strong expertise in developing efficient HR policies and procedures, fostering a positive work environment, and resolving conflicts. Demonstrated ability to drive strategic initiatives resulting in improved operational efficiency. Notable success in mentoring and coaching teams to deliver top performance.
Overview
9
9
years of professional experience
Work History
Data Entry Clerk
Freedom Meats
Las Vegas, NV
01.2024 - Current
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
- Scanned documents into appropriate databases for storage purposes.
Administrative Assistant I
State of Nevada/DIR/Workers' Compensation
Las Vegas, NV
03.2022 - 12.2023
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Directed customer communication to appropriate department personnel.
- Prepared and prioritized calendars and correspondence.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Maintained accurate department and customer records.
- Scheduled appointments, meetings and events for management staff.
- Assist WCS Medical Unit by researching and completing C-4 forms.
- Assist IT with inventory database for company phones.
- Assist Benefit Penalty Unit with projects and scanning files for digitization transition.
TSA Agent Customer Service
Staples
North Las Vegas, NV
06.2020 - 03.2022
- Answered questions about current promotions and resolved issues according to store policies.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Maintained accurate and attractive merchandise displays to maximize purchases.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Drove sales by successfully employing strategies such as upselling and cross-selling.
- Increased customer service feedback scores by delivering outstanding service to customers daily.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
Unit Supply Specialist
U.S. Army
Ft. Hood, TX
09.2015 - 09.2019
- Profound knowledge of stock control and accounting procedures.
- Effectively managed procedures in shipping, ordering, receiving, storing and issuing stock.
- Supervised and managed over an excess of $100 million of highly sensitive government properties.
- Managed receipts, storage and issue of ammunition processes.
- Managed supply requests, movements and preservation of group supplies.
- Stocked and rotated products, supplies and paper goods to optimize freshness.
- Monitored available products and suggested items to reorder.
- Added labels to products, rotated current stock and professionally arranged merchandise.
- Noticed damaged products and removed from received shipments to be processed for refund or replacement.
Education
Bachelor of Arts - Communications
University of Nevada, Las Vegas
Las Vegas, NV12-2024
Skills
- Secret Security Clearance
- Data management
- Reliable and trustworthy
- Customer relations skills
- Fluent in Spanish
- Proper phone etiquette
- Workers' compensation knowledge
- Recordkeeping
- HR leadership
- Human resources operations
- Records management
- Leadership development
- Human resources audits
- New hire orientation
Timeline
Data Entry Clerk
Freedom Meats
01.2024 - Current
Administrative Assistant I
State of Nevada/DIR/Workers' Compensation
03.2022 - 12.2023
TSA Agent Customer Service
Staples
06.2020 - 03.2022
Unit Supply Specialist
U.S. Army
09.2015 - 09.2019
Bachelor of Arts - Communications
University of Nevada, Las Vegas
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