Aurorita Valles
Corpus Christi,TX
Summary
Dedicated professional with a proven track record at Chick-fil-A, adept in customer service and POS system use. Excelled in high-pressure environments, significantly enhancing customer satisfaction and team efficiency. Demonstrates a strong work ethic and problem-solving skills, ensuring seamless operations and safety in diverse roles.
Developed strong communication and interpersonal skills in fast-paced customer service environment. Demonstrated ability to manage multiple tasks and provide exceptional service to guests. Seeking to transition into new field where these skills can be effectively utilized and expanded.
Offering positive and welcoming demeanor well-suited for customer interactions and service roles. Brings ability to quickly learn and adapt to front of house operations and point-of-sale systems. Ready to use and develop communication and problem-solving skills in managers role.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Front of House Employee
Chick-fil-A
06.2021 - 08.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
Daycare Teacher
Lolly's Learn and Grow
10.2021 - 12.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
Front of House Employee
Great American Cookies
04.2020 - 09.2021
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
Raw Material Handler
Coastal Bend Cotton Gin
06.2019 - 10.2019
- Complied with company guidelines on hazardous material handling procedures while mitigating risks associated with it.
- Assisted in receiving, stocking and distribution of merchandise.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Performed cycle counts and inventory control to accurately track product levels.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Maintained clean, orderly work environment free of hazards.
Education
Associate of Applied Science - Culinary Arts
03-2026
- Professional Development: ServSafe Managers Certificate
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Multitasking and organization
- Phone etiquette
- Professional appearance
- First aid training
- Up-selling strategies
- Clear communication
- Food safety knowledge
- Health and safety
- POS system use
Accomplishments
- Achieved Closing by completing all closing tasks with accuracy and efficiency.
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 3 in the development of Unloading truck and inventory.
- Completed manager training program.
- Trained and mentored 7 employees.
- Documented and resolved work related issue which led to solving the problem quickly and effectively.
- Achieved well maintain drive thru time through effectively helping with bagging orders.
Certification
- ServSafe Food Handler's Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Texas Driver's License
- Fire Safety Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Daycare Teacher - Lolly's Learn and Grow
10.2021 - 12.2021
Front of House Employee - Chick-fil-A
06.2021 - 08.2022
Front of House Employee - Great American Cookies
04.2020 - 09.2021
Raw Material Handler - Coastal Bend Cotton Gin
06.2019 - 10.2019
Del Mar College - Associate of Applied Science, Culinary Arts