Aurra Dillard
Decatur,Georgia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
PCC - Complex Scheduler
Emory University Hospital - Transplant
10.2022 - Current
- Coordination of pre-operation and post-operation testing/clearance May also perform the following:
- Coordination of complex, sequential treatment appointments including clinical trials and standard of care patients
- Coordination of transplant related work up and evaluations for donors and patients Serves as the primary point of care for these patients and their families. Additional duties may include:
- Registering or scheduling new patients and return visits
- Scheduling ancillary appointments and imaging and procedures within their local clinic.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Medical Assistant
Emory Decatur Hospital-Hematology & Oncology
11.2021 - 10.2022
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Medical Assistant
Emory University Hospital- Urology
10.2020 - 11.2021
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepare and maintain examination and treatment rooms
- Schedule patient appointments
- Assist with laboratory tests and procedures
- Perform basic laboratory tests such as urinalysis
- Educate patients on urological conditions and treatments
- Maintain inventory of medical supplies and equipment
Patient Care Assistant
Emory University Hospital-Transplant
02.2020 - 10.2020
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Logged and filed classified documents.
- Responded to in-person and telephone requests for information to support office staff.
- Coordinated and processed personnel files and medical records.
- Supported patient admissions, discharges, and transfers to promote team productivity.
Patient Care Assistant
Emory Decatur Hospital-SAC
04.2019 - 02.2020
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Participated in ongoing training opportunities to stay current on best practices within the field of patient care.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Phlebotomy
- Performed EKG's
Patient Care Assistant
Emory University Hospital-Transplant
08.2017 - 04.2019
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Medical Assistant
Prestige Healthcare-OBGYN
11.2011 - 02.2017
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Certified Medical Assistant -
United Education Institute
Morrow, GA11.2011
High School Diploma -
Forest Park High School
Forest Park, GA05.2000
Skills
- Coordination of transplant related work up and evaluations for donors and patients
- Scheduling return visits
- Scheduling ancillary appointments
- Registering or scheduling new patients
- Scheduling imaging and procedures within their local clinic
- Retrieving medical records
- Acts as an administrative resource for all staff in the coordination of a patient's care
- Calendar Management
- Telephone Etiquette
- Attention to Detail
- Strong Work Ethic
- Documentation proficiency
- Teamwork and Collaboration
- Self Motivation
- Multitasking Abilities
- Medical Terminology
Timeline
PCC - Complex Scheduler
Emory University Hospital - Transplant
10.2022 - Current
Medical Assistant
Emory Decatur Hospital-Hematology & Oncology
11.2021 - 10.2022
Medical Assistant
Emory University Hospital- Urology
10.2020 - 11.2021
Patient Care Assistant
Emory University Hospital-Transplant
02.2020 - 10.2020
Patient Care Assistant
Emory Decatur Hospital-SAC
04.2019 - 02.2020
Patient Care Assistant
Emory University Hospital-Transplant
08.2017 - 04.2019
Medical Assistant
Prestige Healthcare-OBGYN
11.2011 - 02.2017
Certified Medical Assistant -
United Education Institute
High School Diploma -
Forest Park High School
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