Auryette Sevy

Provide support to persons served in PARC's Community INtegration Services program. Responsible for monitoring the safety an dwell-being of program participants and assisting in the delivery of health wellness, recreation and leisure, community integration, social development, volunteerism, employment readiness, and independence skill development.

Primary Duties:

• Provide support and training
• Helping assist in service with personal care, mobility, positive behavior interventions, and self-administration of medications
• Help individuals set and achieve goals through individualized support plans

• Maintained files and filing, keeping sensitive information confidential.
• Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
• Compiled and entered data into various databases to ensure accuracy and completeness.
• Processed incoming mail and distributed to relevant departments or individuals.
• Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.

• Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
• Demonstrated ability to work quickly and accurately in high-pressure environments.
• Provided excellent customer service by responding promptly to inquiries from guests or other departments.
• Utilized creative presentation methods to enhance customer experience.

• Provided excellent customer service by anticipating needs and responding promptly to requests.
• Greeted and accommodated guests, building positive experience from first interaction.
• Demonstrated ability to interact with customers in a friendly and professional manner.
• Assisted with training of new staff members.
• Processed payments and completed register transactions accurately.

• Delegated tasks to employees to effectively complete projects.
• Provided exceptional customer service to ensure satisfaction and loyalty.
• Recruited, trained, coached, mentored, and evaluated personnel in order to maximize their potentials.
• Utilized problem solving skills to address challenges that arose during daily operations.
• Managed a team of 10+ employees to provide high-quality service delivery.
• Participated in regular meetings with senior management teams to discuss progress and challenges faced by the organization.