AUSAR JOSEPH
St Louis,MO
Summary
Experienced Cisco Network Technician always looking for a new challenge and wanting to continue my career development in Technology. WMS Systematic Knowledge and processes, including connections to Oracle, knowledge of CISCO CCNA and knowledge base, SecureCRT/CLI Configurations, MES2.0 knowledge, Subnetting experience
Adaptable and quick-learning individual with strong technical aptitude and positive, upbeat attitude. Understanding of system configuration and troubleshooting, paired with skills in hardware setup and software installation. Committed to ensuring effective and efficient system performance.
Overview
3
3
years of professional experience
Work History
Configuration Technician
World Wide Technology, Inc.
Edwardsville, IL
06.2023 - 11.2025
- Configured hardware and software systems for optimal performance across client environments.
- Diagnosed technical issues, ensuring timely resolution to minimize downtime.
- Collaborated with cross-functional teams to streamline configuration processes and improve efficiency.
- Documented system configurations and updates to maintain accurate records for troubleshooting purposes.
- Led and mentored team members while performing hands-on technical work in a player-coach role.
- Executed assigned tasks independently while maintaining alignment with project objectives.
- Demonstrated strong written and verbal communication skills in technical and customer-facing contexts.
- Prioritized effectively in high-pressure situations, adapting to changing requirements and constraints
- Led initiatives to refine configuration workflows, resulting in improved accuracy and reduced lead times
- Install configurations based on the customers request onto Cisco switches, Edgewater routers, and numerous types of telecommunication devices
- Ensured 100% accuracy in system logs and documentation, supporting audit and quality-assurance processes.
Production Associate
World Wide Technology
06.2022 - 06.2023
- Prioritize and complete orders on daily basis from data collected from MES 2.0
- Perform Quality checks on orders at every step of lab process
- Staged orders by assembling, labeling, and integrating equipment to customer specifications
- Have taken initiative with MES and worked on high priority orders with Leadership and Management to attain timelines
- Troubleshooted issues with communication with the customer directly
- Know and comply with WWT practices for Power Safety and Management
Education
High School - Cisco Network Academy
South Technical High School
St Louis, MO01.2022
Skills
- Operating system support
- Remote support
- Verbal communication
- Training and mentoring
- System configuration
- Incident management
- Cross-functional communication
- Configuration management
- Technical training
- Software configuration
- Teamwork and collaboration
- Problem-solving
- Attention to detail
HOBBIES
Local Computer Repair Technician, Photography, Music
Timeline
Configuration Technician
World Wide Technology, Inc.
06.2023 - 11.2025
Production Associate
World Wide Technology
06.2022 - 06.2023
High School - Cisco Network Academy
South Technical High School