AUSENCIA ANTONIA MALDONADO
Washington,DC
Summary
Experienced, organized, and dependable RE Assistant Manager, proficient in English and Spanish seeking a full-time position that offers rewarding professional challenges applying knowledge and a positive attitude. Skilled in managing properties and overseeing day-to-day operations, with a proven track record of handling tenant relations, leasing, and, maintenance requests. Dedicated team player and detail-oriented professional ready to contribute to the success of a property management team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
JR. Tax Preparer
H&r Block
02.2023 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Assessed client tax situations to determine best filing options.
- Built strong rapport with clients through clear communication and regular updates on status of their tax filings.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Managed between 25-30 incoming customers inquiries
- Answering Federal and State Notifications requested from the IRS and Sending Verification documents to the DC, VA, and MD on behalf of the client, scheduling an Appointment management
Assistant Real Estate Manager
The Hills LLC
02.2021 - 12.2022
- Multifamily RE Management, Prepares & coordinates bid proposals (leases) for LOI, renovations and confirmation letters, retention of tenants, Market Surveys, Due Diligence, Screenings, AND Coordination of tenants Move-Ins & Move Outs, Supervising maintenance work orders & turnovers, keep certificates of Insurance Updated, leading property Inspections, and overseeing external service orders from providers as directed by the Regional Manager
- Management of Payable Accounts
- Management of Receivable Accounts,
- Generation of Occupancy & Collection Reports, Evictions,
- Submission of Checks and money orders coming from tenants
- Supervising Up to 347 Units
- Coordinated with maintenance teams to ensure timely repairs and regular upkeep of properties, maintaining high standards for tenants.
- Ensured compliance with local building codes, zoning regulations, and safety protocols through routine inspections of managed properties.
- Reduced delinquency rates by establishing clear communication channels between tenants and management regarding rent payment expectations, deadlines, and consequences of nonpayment.
- Collaborated with legal teams to handle any eviction proceedings or disputes between tenants and landlords professionally and fairly.
- Facilitated seamless tenant move-ins/move-outs by coordinating schedules with service providers such as cleaning crews or movers for minimal disruption to other residents.
- Increased property occupancy rates by implementing effective marketing strategies and conducting thorough tenant screenings.
- Negotiated lease agreements with favorable terms for both tenants and property owners, ensuring mutually beneficial arrangements.
- Managed tenant relations for improved satisfaction and retention, addressing concerns promptly and efficiently.
- Conducted property showings to prospective tenants, highlighting features and amenities that met their needs and preferences.
- Kept records accurate, detailed, and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Carefully screened tenancy applicants, pulling background investigations, credit reports, and past rental history.
- Maintained current contract files as prescribed by company contract policies and procedures.
- Scheduled outside contractors for major maintenance issues.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Coordinated appointments to show marketed properties.
- Responded to Common Area Maintenance (CAM) inquiries.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to standards.
MEDICAL ASSISTANT
College Park Medical Center
01.2021 - 05.2021
- Administered primary and urgent care services, remote and real-time interactive services maintained a daily patient load averaging between 200 and 300 individuals
- Managed Medical software including Experity system, Athena Net, Referral Answer, and Doxy.me
- Scheduled appointments, registered patients, and laboratory results registration
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Verified patient insurance coverage and collected required co-payments.
- Collected pertinent data and calculations to aid physicians in interpreting results.
- Expedition and report of Lab results to patients and physicians, to follow state of emergency protocols.
CertifiedTransaction Manager of Corporate Accounts
CBRE
01.2012 - 01.2017
- Responsible for managing "acquisitions & dispositions" for corporative portfolios through analysis, "due diligence" and "site selection"
- Relocations and new openings, of Branches, CEDIS, "Front" and "Back" Offices
- Coordination of marketing strategies, exploration, and reviewing selected properties or shortlist
- Leading business closures and delivering business reports
- Supervising 100 subordinates nationwide.
- Reviewed legal documents for accuracy and compliance, minimizing potential disputes or delays in closing transactions.
- Resolved conflicts between parties involved in transactions through effective mediation and negotiation techniques, ensuring successful outcomes for all parties involved.
- Oversaw portfolio of multiple concurrent transactions, effectively balancing priorities and deadlines to complete all tasks on schedule.
- Maintained high level of expertise in relevant regulations surrounding transaction management by attending conferences and workshops regularly.
- Managed complex transactions for high-profile clients, ensuring timely completion and client satisfaction.
- Collaborated closely with other departments within CBRE such as marketing, legal, and operations to ensure seamless end-to-end transaction execution.
- Provided comprehensive reports on transaction status updates to senior leadership enabling informed decision-making regarding ongoing deals.
- Negotiated favorable contract terms with landlords and partners, contributing to overall cost savings for my accounts.
- Championed process improvements that led to increased accuracy when reviewing documentation associated with each transaction.
- Oversaw simultaneously 5 corporate portfolios with multiple concurrent transactions, effectively balancing priorities and deadlines to complete all tasks on schedule.
- Monitored industry trends and competitor activities to stay updated on current market conditions affecting transactions.
- Assisted clients with post-transaction support services such as integration, ensuring a smooth transition and ongoing client satisfaction.
- Compared properties possessing similar features to determine competitive market prices.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
Education
Bachelor of Science - Accounting And Business Management
Banking And Business School
Mexico CitySkills
- Customer Service
- Document Preparation
- Tax Deductions Optimization
- Client Account Management
- Appointment Scheduling
- Electronic Filing Software
- Payment Processing
- Customer Retention Strategies
Certification
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Adobe Acrobat DC
- Google Earth and Data Bases
- CRM Management (knock), App folio, Yardi 1
- CPR
Accomplishments
- Best tenant retention rate in October 2021 100%
- Best Property Occupancy rate on December 2021 100%
- Recognized at Forbes Magazine for winning the LMA Broker Collaboration-GCS of CBRE 2013 (as a team) between 400 offices and +6700 brokerage teams.
- Brokerage & Management of Corporate Accounts for global companies, Industrial & Commercial BTS, Assets Management, Due Diligence, Transactions & Negotiations, RE Portfolios, etc.
- Best GPA MA program of January 2020 at CTI (3.8)
Skills Set
Negotiation & Conflict Management, Time Management, Quality Customer Service, Team Work, Communication & Interpersonal relationships, Sales Effectiveness, Sales Coach, Closing Techniques, Commercial Valuation, Charting, Scheduling at EMR, OSHA, CPR, HIPA
Volunteer Experience
Young Leaders of Urban Land Institute (2013-2014)
Practice of mindfulness
Is the practice of improving the state of being conscious or aware of something while calmly acknowledging and accepting one´s feelings, used as a therapeutic technique to manage stress and/ or anxiety in social life and interactions with unexpected life events.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
JR. Tax Preparer
H&r Block
02.2023 - Current
Assistant Real Estate Manager
The Hills LLC
02.2021 - 12.2022
MEDICAL ASSISTANT
College Park Medical Center
01.2021 - 05.2021
CertifiedTransaction Manager of Corporate Accounts
CBRE
01.2012 - 01.2017
Bachelor of Science - Accounting And Business Management
Banking And Business School