AUSERE IVEY

Develop, document, and maintain comprehensive test plans and test cases.
Conduct both manual and automated testing of software applications to ensure quality and functionality.
Collaborate with developers and product managers to identify system requirements and resolve issues.
Lead efforts in performance testing, stress testing, and regression testing.
Provide detailed analysis of defects and collaborate on solutions.
Continuously assessed current testing processes and methodologies, recommending improvements as necessary.

• Lead Operator IV for dayshift operations of 8 active onsite jurisdictions that works with the Multi State Lotteries concerning transaction management, multi-server maintenance and care within a datacenter.
• Provided top-notch customer service to lottery draw teams, technicians, and retailers.
• Collaborated with help desk technicians and engineers to swiftly address and resolve system issues.
• Authored and reviewed system procedures, ensuring seamless system reboots, error corrections, and reporting.
• Complies with NIST standards that support security measures to safeguard company assets and information

• Answered customer telephone calls promptly to avoid on-hold wait a constant flow of customer calls with minimal wait advice and assistance to customers, paying attention to special needs or company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.