Ausha Laws
Atlanta,GA
Summary
Knowledgeable Call Center Representative with experience assisting blood donors. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.
Overview
5
5
years of professional experience
Work History
Call Center Agent - Hybrid
Versiti Blood Centers of Michigan
05.2023 - Current
Receptionist
East Lake Golf Club
- 02.2023
Client Service Professional
H&R Block
01.2019 - 04.2021
Education
Associate of Applied Science, Business Administration -
Kalamazoo Valley Community College
Kalamazoo, MI12.2025
Social Media Marketing -
HubSpot Academy Online
04.2024
The Manager's Toolkit: A Practical Guide to Managing People at Work -
Coursera University of London Online
04.2024
Skills
- Call Center Operations
- Customer communications
- Payment Processing
- Team Development
- Appointment Setting
- Problem-solving skills
Relevantskills
Experience working in a healthcare call center, hospitality/leisure and finance industries., Efficiently utilize various computer applications to document outbound/inbound calls, maintain records and databases, input data, prepare reports, plan events, and the like., Proficient user of MS Office: Word, Excel PowerPoint and Google Docs. Quickly learn dedicated company software systems such as CRM's., Maintain accurate and confidential donor information in profiles adhering to HIPAA standards., Performed inventory checks when shipments of products were received on a weekly basis to ensure accurate shipments., Experience with scheduling for blood donors, events, parties, etc., Administrative duties such as answering phones including multi-line systems, transferring calls, taking messages, follow-up, creating correspondence and communications for email, etc., Knowledge of general office operations: copiers, fax, scanners, filing systems, etc., Working in a high-call volume position, meet and exceed outbound call objectives to persuade former donors to donate blood., Comfortable working with very diverse customers including different age groups, ethnicities, etc., Calmly manage difficult situations to problem solve and examine solutions. Maintain exceptional service recovery standards where working in a call center and for a tax company can and frequently yield upset customers., Responsive to inquiries received via social media, text, phone, etc., Routinely document customer, member interactions using solid attention to detail., Attend workshops, trainings and any opportunity to learn new techniques, skills and operations for jobs being worked to stay on top of new trends., Volunteer on scheduled days off to help the company with community service and also to learn new skills in other department area(s)., Individual who enjoys looking at analytics to learn, problem-solve and come up with solutions.
Timeline
Call Center Agent - Hybrid
Versiti Blood Centers of Michigan
05.2023 - Current
Client Service Professional
H&R Block
01.2019 - 04.2021
Receptionist
East Lake Golf Club
- 02.2023
Associate of Applied Science, Business Administration -
Kalamazoo Valley Community College
Social Media Marketing -
HubSpot Academy Online
The Manager's Toolkit: A Practical Guide to Managing People at Work -
Coursera University of London Online