Aushalyn White
Albuquerque,NM
Summary
Seeking a full-time position with a well-established company. My ideal position would have room for growth and advancement.
Overview
11
11
years of professional experience
Work History
Data Entry
BC Forward WFH
04.2022 - Current
- Enters information from handwritten or physical records into a computer system
- Strong understanding of Microsoft Excel or similar database software
- Provide applicants with assistance in completing application forms, such as those for government assistances like Food Stamps, Medicaid, and other government assistance programs
- Performs interactive interviews to elicit eligibility information, obtain and/or verify financial, employment, tax and personal demographic information and determine eligibility for public assistance programs and services.
Scheduling Representative
Aspen Dental
03.2019 - 08.2020
- Collaborated with team members to ensure seamless communication regarding schedule changes, updates, and special requests.
- Optimized resource allocation for staff members by monitoring workload and adjusting schedules accordingly.
- Consistently met or exceeded performance metrics related to appointment bookings, cancellations, and rescheduling rates.
- Provided exceptional customer service while addressing inquiries related to appointments, rescheduling requests, or general information on services offered.
- Reduced scheduling conflicts by proactively identifying potential issues and implementing appropriate solutions.
- Facilitated cross-functional collaboration between departments through clear communication of shared goals and expectations related to scheduling requirements.
Customer Care Representative
American Express
01.2016 - 05.2018
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Customer Care Specialist
Optum Pro Health
10.2013 - 04.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
Education
Associate of Arts - Science, Technology, And Society
NMJC
Hobbs, NM05.2012
High School Diploma -
Hobbs High School
Hobbs, NM05.2008
Skills
- Data Entry
- Computer Literate (Microsoft Word)
- Administrative
- Cash Handling
- Management
- Bookkeeping
- Property Management
- General Ledger Accounting
- Accounts Payable
- Data entry proficiency
- Rapid 10-key data entry
- Adherence to high customer service standards
- Effective customer service
- Window Customer Service
- Pharmacy Customer Service
- Appointment Scheduling
- Friendly, Positive Attitude
- Problem-Solving
- Empathy and Compassion
- Microsoft Forms
- Microsoft Teams
- OneDrive for Business
Timeline
Data Entry
BC Forward WFH
04.2022 - Current
Scheduling Representative
Aspen Dental
03.2019 - 08.2020
Customer Care Representative
American Express
01.2016 - 05.2018
Customer Care Specialist
Optum Pro Health
10.2013 - 04.2015
Associate of Arts - Science, Technology, And Society
NMJC
High School Diploma -
Hobbs High School
Similar Profiles
Arnesa ClarkArnesa Clark
Customer Service Representative at WFH BC ForwardCustomer Service Representative at WFH BC Forward
LaKeisha BrownLaKeisha Brown
Utilization Review Nurse at BC Forward StaffingUtilization Review Nurse at BC Forward Staffing
Manuel BenjaminManuel Benjamin
Customer Service Representative at BC FORWARD For ACCENTURECustomer Service Representative at BC FORWARD For ACCENTURE
Rebecca M BowenRebecca M Bowen
SSS/Attendance Support Social Worker at Albuquerque Public SchoolsSSS/Attendance Support Social Worker at Albuquerque Public Schools
JILL ROANHORSEJILL ROANHORSE
Customer Service Representative at T-MobileCustomer Service Representative at T-Mobile