Aushanique McCall
Birmingham,AL
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
8
8
years of professional experience
Work History
Shift Lead Manager
Walgreens
12.2023 - Current
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Led by example, demonstrating strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Resolved customer complaints promptly, maintaining high level of customer satisfaction and brand reputation.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Picker
Dollar General Distribution Center
10.2022 - 01.2024
- Pulled orders quickly to maintain demanding productivity goals.
- Assisted in reducing product damage through careful handling of items during picking process.
- Developed strong relationships with coworkers through effective teamwork, contributing to positive work environment that fostered high productivity levels.
- Assisted with training and onboarding of new team members, sharing best practices and helping them acclimate to fast-paced work environment.
Department Manager
Walmart
04.2020 - 10.2022
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Accounting
Walmart
04.2017 - 04.2020
- Skillfully handled cash transactions, ensuring accurate accounting and excellent customer service.
- Managed cash register transactions, contributing to accurate accounting records.
- Oversaw daily cash management, ensuring accurate accounting and minimizing discrepancies.
Customer Service Manager
Walmart
08.2016 - 04.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Education
High School Diploma -
Wenonah High School
Birmingham, AL05.2012
Skills
- Customer-focused
- Problem-Solving
- Decision-Making
- Excellent time management skills
- Complaint resolution
- Exceptional telephone etiquette
Timeline
Shift Lead Manager
Walgreens
12.2023 - Current
Picker
Dollar General Distribution Center
10.2022 - 01.2024
Department Manager
Walmart
04.2020 - 10.2022
Accounting
Walmart
04.2017 - 04.2020
Customer Service Manager
Walmart
08.2016 - 04.2020
High School Diploma -
Wenonah High School