AUSHAWNA HOPE
Phoenix,AZ
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Circle K
Phoenix, AZ
11.2022 - 03.2024
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Completed inventory audits to identify losses and project demand.
Team Leader
Bubble Barn
Burnsville, MN
05.2021 - 07.2022
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Customer Service Representative
Menards
Apple Valley, MN
08.2020 - 03.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Education
Some College (No Degree) -
Everest Institute - Eagan
Saint Paul, MNSkills
- Operations Management
- Money Handling
- Staff Supervision
References
References available upon request.
Timeline
Assistant Manager
Circle K
11.2022 - 03.2024
Team Leader
Bubble Barn
05.2021 - 07.2022
Customer Service Representative
Menards
08.2020 - 03.2021
Some College (No Degree) -
Everest Institute - Eagan