Ausitn Ivey

Key Manager

Outback Steakhouse

Commerce, GA

03.2019 - Current

Resolved customer complaints promptly and professionally.
Handled employee payroll processing accurately and efficiently.
Ensured compliance with applicable laws and regulations related to the business operations.
Collaborated with company departments to guarantee cohesive branding and strategic product placement.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Assisted in developing marketing strategies designed to increase sales volume.
Managed daily operations of the store, ensuring smooth and efficient functioning.
Processed credit card payments and counted back change and currency with accuracy rate.
Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
Maintained a safe working environment by adhering to safety policies and procedures.
Directed and supervised staff performance.
Counted and balanced registers.
Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
Maintained accurate records of orders and deliveries for catering services.
Developed and maintained strong relationships with clients, vendors, and venue managers, fostering a network of partners.
Managed all aspects of catering operations, including planning, budgeting, and execution for events of varying sizes.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Collaborated with delivery services to ensure accurate and timely order handoff.
Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
Processed payments from customers using various payment methods.