AUSTA ARNDT
1961 SW 33rd St. Gresham
Summary
Experienced behavioral health care professional with over 20 years in the field, seeking a resource coordination position. Skilled in enhancing patient care, conducting staff training, and implementing innovative crisis intervention methods. Committed to positively impacting the lives of individuals in need of mental health support and delivering personalized discharge plans for each patient.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Associate Resource Coordinator
Providence Health & Services
10.2024 - Current
- Successfully managed tight discharge deadlines by skillfully balancing limited timeframes and the best available resources in the community.
- Created an updated resource contact list for our social work department to create a more streamlined approach to gaining community resources.
- Maintained detailed records of all allocated resources, facilitating accurate reporting and forecasting for future discharge planning.
- Resolved conflicts related to resource allocation quickly and professionally, ensuring minimal impact on patient outcomes.
- Streamlined communication between departments and community partners for improved efficiency and timely completion of expected patient discharge dates.
Health Unit Coordinator & PMAB Instructor
Providence St. Vincent's Hospital
02.2018 - Current
- Coordinate patient care, manage EHR documentation, and facilitate admissions/transfers in a 33-bed unit
- Serve as communication hub, handling physician orders and interdepartmental requests
- Train over 1,000 staff annually in PMAB programs, developing curriculum and ensuring safety compliance
- Collaborate with leadership to expand regional training and optimize unit efficiency
- Enter data into the Oregon Health Authority System to ensure compliance
- Assembled and maintained patient medical records and other documents related to patient care.
Mental Health Tech Supervisor & Patient Advocate
Cedar Hills Hospital
02.2014 - 02.2019
- Led care planning and supervised mental health technician staff in a 80+ bed mental health facility
- Trained teams in Handle With Care and Service Excellence programs
- Implemented EHR transition (20% error reduction) and patient feedback system (15% satisfaction increase)
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Worked with community resources to find stable patient housing and treatment programs post-hospitalization
Support Specialist
Columbia Community Mental Health
02.2012 - 05.2014
- Supported daily living and medication management for residential clients
- De-escalated high-stress situations and ensured client safety
- Collaborated with multidisciplinary teams to develop individualized care plans, resulting in better patient experiences.
- Expedited the admission process for new patients, gathering critical information efficiently while maintaining confidentiality.
- Streamlined care processes for improved patient outcomes through meticulous documentation of medical histories.
- Contributed to a reduction in hospital readmissions by closely monitoring patients'' progress and providing appropriate follow-up care.
- Improved quality of care by staying current on industry best practices and attending relevant training sessions and workshops.
Child Life Therapy Intern
Doernbecher Children's Hospital
01.2005 - 01.2012
- Counseled families and provided resources during terminal illness and maintained patient charts
- Participated in professional development opportunities to stay current with industry trends and advancements in therapeutic approaches.
- Assisted therapists with the implementation of evidence-based interventions, leading to improved patient outcomes.
- Observed experienced therapists during sessions, gaining valuable insights into successful therapeutic techniques and approaches.
- Maintained strict adherence to ethical guidelines, ensuring confidentiality and professionalism in all aspects of client care.
- Implemented creative art activities during group sessions that promoted self-expression leading to emotional healing.
Community Liaison and Resource Coordinator
John Arnold Foundation
01.2005 - 01.2008
- Delivered presentations and led promotional sales for a 501(c)(3)
- Strengthened community partnerships by organizing and attending collaborative events.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Increased awareness of available programs and services through targeted outreach efforts, leading to higher participation rates.
- Conducted research on community needs, informing program development and decision making processes.
Education
Nursing
Caregiver Training Institute
Portland, OR01.2014
Practical Nursing
Concorde College
Portland, OR01.2011
Psychology And Sociology
Portland State University
Portland, OR01.2009
Developmental Psychology
Portland Community College
Portland, OR01.2009
High School Diploma -
Scappoose High School
Scappoose, OR06-2000
Skills
- Crisis intervention training management
- Proficient in Oregon Health Authority systems
- Patient outcomes tracking in Compass systems
- Predictive resource planning
- Proficient in Microsoft Office, EHR, Epic, and CSACR
- Mental health support
- Detailed case documentation
- Patient discharge coordination
- Comprehensive care planning
- Service connection facilitation
- Involuntary patient management
- CPR/AED certification
Certification
- - CPR/BLS and First Aid certified (current through 2025)
- - Certified Nursing Assistant (CNA) and Regional PMAB (Prevention and Management of Assaultive Behavior) Instructor
- - Extensive experience in mental health, de-escalation, and trauma-informed care
- - Proficient in EHR systems, MEDISOFT, Microsoft Word, and Excel
- - Over 20 years in customer service, patient advocacy, and team leadership
Timeline
Associate Resource Coordinator
Providence Health & Services
10.2024 - Current
Health Unit Coordinator & PMAB Instructor
Providence St. Vincent's Hospital
02.2018 - Current
Mental Health Tech Supervisor & Patient Advocate
Cedar Hills Hospital
02.2014 - 02.2019
Support Specialist
Columbia Community Mental Health
02.2012 - 05.2014
Child Life Therapy Intern
Doernbecher Children's Hospital
01.2005 - 01.2012
Community Liaison and Resource Coordinator
John Arnold Foundation
01.2005 - 01.2008
Practical Nursing
Concorde College
Nursing
Caregiver Training Institute
Psychology And Sociology
Portland State University
Developmental Psychology
Portland Community College
High School Diploma -
Scappoose High School
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