Summary
Overview
Work History
Education
Skills
Timeline
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Austann Smith

Virginia Beach,VA

Summary

I am a hardworking, passionate job seeker with years of experience seeking to obtain a waitressing position that allows me to reach my full potential in the restaurant industry. I am looking to maintain a full-time position that offers professional challenges that utilize my skills. I am extremely meticulous, with a background spanning 6 years in the hospitality and customer service industries. I've worked in numerous different restaurant settings, and have been recognized for maintaining speed and accuracy, especially in times of high volume, by all of my employers. I have been given several great reviews by customers to the extent where they specifically request me for service when they return. I excel under pressure, am extremely attentive and enthusiastic, have superior knowledge of ethnic dining, and am dedicated to fantastic dining experiences. I prioritize communication, maintaining positive and focused, and team work, as I believe it is essential for a successful restaurant.

Overview

5
5
years of professional experience

Work History

Waitress

Chichos Pizza
02.2021 - Current
  • Started out as a hostess and was quickly promoted to waitress when I was 17 as my skills progressed quickly and were recognized by my superiors.
  • Built and maintained relationships with customers to keep them regularly returning.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept customers content throughout their entire dining experience, earning numerous great reviews from satisfied customers
  • Was often selected to serve large parties because of my knowledge of the company, both food and drink menus, and my ability to keep every person satisfied and accommodated.
  • Kept server areas clean and stocked during downtime to increase efficiency, prepare for a possible rush, and maximize the company's time.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked guests' identification before serving alcoholic beverages to stay in compliance with Alcoholic Beverage Control .
  • Answered customers' questions, recommended items, and recorded order information.
  • Properly and accurately processed orders before they were sent to the kitchen, to ensure all of the customers' requests would be accommodated.
  • Inspected dishes and utensils for cleanliness, and polished when necessary
  • Increased sales significantly by upselling higher-end alcohol, appetizers, and desserts
  • Consistently checked in on tables to make sure all persons were satisfied with their order and experience
  • Worked alone and was able to run the entire floor so often, I was scheduled alone because my superiors knew I could handle and properly accommodate multiple tables at once.
  • Thoroughly completed closing duties to ensure the next shift would be set up for success
  • Helped out in the kitchen preparing food when necessary,
  • Picked up shifts at other locations when offered or necessary.

Store Manager

Duck Donuts
10.2021 - 10.2023
  • Became accustomed to working opening to closing shifts, especially in desperate times where amount of staff was low.
  • Managed over 200 customer transactions on an average day
  • Constantly kept an eye on every area and station in the store to ensure all production was efficient and up to par.
  • Managed store employees successfully in a fast-paced environment through proactive communication and positive reinforcement.
  • Assisted with mentoring new staff members, training them to be up to par with cooperate expectations.
  • Guided employees in sales incentives and selling techniques, significantly increasing sales and customer satisfaction.
  • Interacted with customers in a personal manner to build connections that resulted in them regularly returning.
  • Managed multiple point of sale terminals through two front registers and the drive-thru, ensuring all monetary was precise and correct.
  • Resolved multiple issues ranging from technological, mechanical, financial, and more.
  • Dealt with any unhappy customers by offering a resolution to keep them satisfied and ensure they come back for a better experience.
  • Instructed staff on how to properly and thoroughly clean all stations and areas of the store.
  • Ensured all services that repair companies and vendors provided were genuine and thoroughly completed.
  • Practiced and instructed cross-selling our products to increase sales.

Hostess

Il Giardino
07.2019 - 03.2020
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Was promoted to server's assistant and had plans to transition in to waitressing, but unfortunately the restaurant closed due to Coronavirus.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to ensure cleanliness.
  • Put in extra hours in times of high volume to keep seating and wait staff rotation organized
  • Used cash registers and credit card machines to cash out customers.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Seated patrons based on guest preferences and seating availability.
  • Opened and closed seating sections according to volume of guests.
  • Advised customers about special events and menu items to help drive sales and increase volume.

Busser

Citrus
06.2018 - 01.2019
  • Reset and cleaned over 150 tables on an average day quickly and thoroughly, preparing for an instant turnover as our rush remained constant.
  • Pitched in extra hours and helped other staff during times of high volume to improve seating availability and food delivery to tables.
  • Often picked up shifts hostessing, food running, expediting, and rolling silverware as needed.
  • Collected trash, wiped up spills, and removed dishes to maintain fresh and clean customer areas.
  • Cleaned up any spills and other messes immediately to minimize hazards
  • Kept close eye on customers to quickly spot guests who were to clear tables for the next party.
  • Arranged tables and chairs for large parties and quickly disassembled when they left.
  • Assisted wait staff with timely food delivery, refills, and any guest requests.
  • Checked dining area supplies of linens, wrapped silverware, and restocked what was needed.
  • Communicated and worked closely with other bussers to ensure a smooth and quick transition between tables.

Education

Advanced High School Diploma -

First Colonial High School
Virginia Beach, VA
06.2021

Skills

  • Customer Service
  • Guest Engagement
  • Staff Management
  • Inventory Management
  • Guest Complaint Resolution
  • Dining Room Management
  • Performance Improvement
  • Money Handling
  • Product and Service Knowledge
  • High-Volume Dining

Timeline

Store Manager

Duck Donuts
10.2021 - 10.2023

Waitress

Chichos Pizza
02.2021 - Current

Hostess

Il Giardino
07.2019 - 03.2020

Busser

Citrus
06.2018 - 01.2019

Advanced High School Diploma -

First Colonial High School

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Austann Smith