Summary
Overview
Work History
Education
Skills
Timeline
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Austen Cheeks

Lubbock,TX

Summary

Proven leader and Rational Certified Chef with a track record of enhancing team performance and customer satisfaction at Tikka Shack. Excelled in staff development and workflow optimization, significantly improving kitchen efficiency. Skilled in kitchen operations and effective communication, adept at fostering a culture of continuous improvement and collaboration.

Overview

7
7
years of professional experience

Work History

Rational Certified Chef

Rational
02.2021 - Current

Train new rational customers on the rational icombi and ivario.

Regional Manager

Tikka Shack
08.2020 - Current
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Established and maintained operational standards for 2 locations, keeping both food cost at or under 30% and labor at or under 20%.

Kitchen Manager

Tikka Shack
01.2020 - 08.2020
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.

Prep Cook

Tikka Shack
08.2018 - 01.2020
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.

Line Cook

Tikka Shack
09.2017 - 08.2018
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Education

Bachelor of Science - Economics

Texas Tech University
Lubbock, TX
12.2019

Skills

  • Food safety and sanitation
  • Effective Communications
  • Kitchen Operations
  • Kitchen equipment operation and maintenance
  • Verbal and written communication
  • Staff Development
  • Workflow Optimization
  • Attention to Detail
  • Team Leadership
  • Complex Problem-Solving
  • Microsoft Excel proficiency
  • Cost Control

Timeline

Rational Certified Chef

Rational
02.2021 - Current

Regional Manager

Tikka Shack
08.2020 - Current

Kitchen Manager

Tikka Shack
01.2020 - 08.2020

Prep Cook

Tikka Shack
08.2018 - 01.2020

Line Cook

Tikka Shack
09.2017 - 08.2018

Bachelor of Science - Economics

Texas Tech University
Austen Cheeks