Austen J. Bielefeldt
St. Paul,Minnesota
Summary
Dynamic leader with a proven track record at Webcut and Converting, enhancing shipping efficiency and customer satisfaction through innovative solutions and effective team training. Excelled in product development, optimizing processes, and machinery operations. Skilled in customer service, problem-solving, and conflict resolution, significantly contributing to operational excellence and business growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shipping Manager
Webcut and Converting
Eagan, MN
04.2023 - 05.2024
- Led shipping operations, ensuring timely deliveries, and optimizing logistics.
- Assisted in receiving roles.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Negotiated contract terms and prices with vendors, suppliers and carriers.
- Enhanced department efficiency and accuracy by creating a custom BOL format through Excel.
- Worked closely with customers to resolve shipping issues, improving satisfaction, and efficiency.
- Trained and mentored staff, enhancing team performance and accuracy.
Customer/Product Development
Webcut and Converting
Eagan, MN
01.2020 - 04.2023
- Collaborated with clients and internal teams to develop customized product process solutions.
- Assisted in designing new processes and enhancements, increasing product appeal, production efficiency, and sales potential.
- Provided insights to customers to support business growth and relationships.
- Explained goals and expectations required of trainees.
Lead Machine Operator
Webcut and Converting
Eagan, MN
02.2021 - 03.2023
- Supervised production processes, ensuring quality and efficiency in machine operations.
- Coordinated with different departments to streamline workflow and meet production goals.
- Troubleshot machinery issues, minimizing downtime, and improving operational output.
- Provided support with set-up and tear down of machines according to job requirements.
- Reviewed specifications, drawings and instructions to understand adhesive requirements, parts, and assemblies, and other information.
- Measured and inspected finished products for defects and compared to work instructions for accuracy.
- Identified potential hazards in the workplace and took corrective action when needed.
- Ensured that all safety procedures were followed during production processes.
- Promoted worksite safety by identifying and mitigating hazards.
Machine Operator & Press Assistant
Webcut and Converting
Eagan, MN
01.2018 - 01.2021
- Operated and maintained production machines, ensuring precision and consistency.
- Assisted in press operations, learning technical processes, and quality control.
- Responded to and initiated proper corrections to process alarms.
- Monitored and observed production line to watch for pile-ups and jams.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Verified production orders prior to starting set-up.
- Collaborate with other departments when necessary for successful completion of projects.
Education
High School Diploma -
Eagan High School
Eagan, MN05-2016
Skills
- Customer Service and Retention
- Problem Solving and Conflict Resolution
- Team Leadership and Training
- Product Development and Customization
- Shipping and Logistics Management
- Process Optimization
- Machinery operations and assistance
- Sterilization procedures
- Interactive communication skills
- Invoice verification
- Department housekeeping
- Materials inspections
- Work order processing
- Computer skills
- Production reporting
- Machine setup
- Safety compliance
- Strong work ethic
- Contamination control
- Cleanroom maintenance
- Gowning procedures
- Cleanroom protocol expertise
- Adherence to sops
- Meticulous documentation
- Chemical handling
- Adaptability to change
- Process monitoring
- Electrostatic discharge awareness
- Equipment calibration
- Vacuum system operation
- Quality assurance testing
Volunteer Experience
Church Volunteer, Assisted in community outreach and event organization. Developed teamwork, leadership, and problem-solving skills through various projects.
Achievements Recognition
- Earned 4 promotions in 6 years, showcasing dedication and leadership.
- Recognized for resolving customer concerns efficiently, improving retention.
- Played a key role in product development and process improvements.
- Earned my CPR training to help keep fellow teammates safe and aware.
- Earned Fork lift certifications as well.
Skills Expertise
- Customer Service & Retention
- Problem Solving & Conflict Resolution
- Team Leadership & Training
- Product Development & Customization
- Shipping & Logistics Management
- Process Optimization
- Machinery Operations and Assistance
Affiliations
- Backpacking & Camping has led me to learn survival skills and the ability to get myself out of difficult situations. It has made me become more aware of myself and how to stay calm in tough environments. I completed the 300 mile Superior Hiking Trail (SHT) in 2022.
- Leather Crafting is a hobby I picked up in 2020 and have gone on to start a small online business. I have learned a lot of technical skills of the trade and taught myself how to build a website and how to market my work.
Certification
- CPR Certifications
- Fork Lift Certifications
References
References available upon request.
Timeline
Shipping Manager
Webcut and Converting
04.2023 - 05.2024
Lead Machine Operator
Webcut and Converting
02.2021 - 03.2023
Customer/Product Development
Webcut and Converting
01.2020 - 04.2023
Machine Operator & Press Assistant
Webcut and Converting
01.2018 - 01.2021
High School Diploma -
Eagan High School