Summary
Overview
Work History
Education
Skills
Timeline
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Austen Merritt

APPLE VALLEY,MN

Summary

Dynamic professional with a strong work ethic and advanced interpersonal skills, experienced at Amazon in training and project management. Proven ability to enhance employee productivity through effective coaching and creative problem-solving. Committed to quality service, I excel in time management and relationship building, driving success in fast-paced environments.

Results-oriented achiever with proven ability to exceed targets. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

22
22
years of professional experience

Work History

AMXL Delivery Station PA

Amazon
10.2023 - Current
  • Maintained appropriate filing of personal and professional documentation.
  • Accomplished project deadlines by assisting with task completion whenever required.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.

Learning Trainer

Amazon
02.2022 - 10.2023
  • Maintained up-to-date knowledge of industry trends, integrating new ideas into existing training curriculums when relevant.
  • Led workshops on effective communication, time management, and problem-solving techniques, resulting in increased employee productivity.
  • Evaluated external training providers for quality assurance purposes, ensuring a consistently high standard of instruction across all offerings within the organization.
  • Championed a culture of continuous learning, fostering an environment where employees are encouraged to seek out opportunities for personal and professional growth.
  • Utilized data-driven approaches to assess trainee progress and tailor future lessons accordingly.
  • Collaborated with management to develop targeted training programs for improved employee performance.
  • Ran PIT Training And trained PIT Trainers.

AMXL Outbound

Amazon
09.2021 - 02.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Material Handler

QA1
10.2020 - 05.2021
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.

Warehouse Worker

MyPillow
10.2018 - 03.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 75 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Sales Manager

Menards
10.2009 - 10.2018
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

Loan Officer

Prime Source Funding
06.2003 - 12.2008
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Examined customer loan applications for loan approvals and denials.
  • Developed strong relationships with customers through high levels of customer service.
  • Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
  • Ensured compliance with all federal and state regulations throughout the loan origination process.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
  • Conducted thorough credit analysis to minimize risk exposure for the financial institution.
  • Improved loan processing efficiency by streamlining application procedures and documentation requirements.
  • Collaborated with other departments to promptly process loan applications.
  • Maintained an extensive knowledge of current market trends and industry changes to provide accurate advice to clients.
  • Negotiated favorable loan terms with borrowers, increasing overall profitability for the company.
  • Developed strong relationships with local real estate agents, leading to increase in mortgage loan referrals.

Education

Le Sueur-Henderson High School
Le Sueur, MN

Skills

  • Time management
  • Multitasking and organization
  • Customer service
  • Strong work ethic
  • Creative thinking capacity
  • Strong problem solver
  • Attention to detail
  • Time management expertise
  • Detail-oriented mindset
  • Dedicated team player
  • Commitment to quality and service
  • Advanced interpersonal skills
  • Complex Problem-solving
  • Trainer coaching
  • Collaborative learning
  • Adaptive learning
  • Facilitation techniques
  • Database management
  • Documentation review
  • Relationship building and management
  • Sales expertise

Timeline

AMXL Delivery Station PA

Amazon
10.2023 - Current

Learning Trainer

Amazon
02.2022 - 10.2023

AMXL Outbound

Amazon
09.2021 - 02.2022

Material Handler

QA1
10.2020 - 05.2021

Warehouse Worker

MyPillow
10.2018 - 03.2020

Sales Manager

Menards
10.2009 - 10.2018

Loan Officer

Prime Source Funding
06.2003 - 12.2008

Le Sueur-Henderson High School

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Austen Merritt