Hi, I’m
Austen Rosenthal
Denver,CO
Overview
2026
years of professional experience
Work History
Country Club at Castle Pines
Beverage Manager and Assistant Restaurant Manager
04.2022 - Current
Job overview
- Designed creative cocktail recipes that became popular among guests, driving repeat business.
- Designed beverage menus.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Managed all day-to-day operations within budgeted guidelines.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Established strong relationships with suppliers, securing high-quality products at competitive prices.
- Purchased beverage stock and handled all inventory needs.
- Resolved customer complaints involving food or beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Complied with health and safety regulations.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Managed bar and wait staff and directed hiring program.
- Coordinated closely with other department managers on strategies to improve overall guest experience across all aspects of the venue''s offerings.
- Fostered a positive team atmosphere by promoting open communication channels between staff members regarding best practices or concerns within the workplace setting.
- Assisted in hiring decisions by conducting interviews with prospective candidates suited for various roles within the establishment.
- Organized special events and promotions that attracted new patrons and increased overall sales revenue.
- Contributed to the establishment''s reputation for exceptional service by consistently receiving positive customer feedback and recognition.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Contract-based Per Event
Special Event Manager (Food and Beverage)
05.2021 - Current
Job overview
- Developed relationships with event coordinators who want to hire me for collaboration and to ensure smooth execution of their events.
- Successfully coordinated large-scale events up to 650 people for high-profile clients by maintaining clear communication and meeting strict standards.
- Delivered exceptional customer service throughout the entire event lifecycle by promptly addressing concerns as they arose.
- Managed vendor relationships to ensure top-quality products and services were provided for each event, and made sure sponsored products were properly displayed including ice sculptures, step-and-repeats, and gobo projectors.
- Managed 6 to 7 bars at a time making sure they are fully stocked with proper beverages and glassware.
- Ensured successful post-event follow-up by conducting debriefs with clients and vendors alike to assess areas needing improvement gaining valuable knowledge on what they want for future events.
The Melting Pot Restaurants Inc.
Bartender/Server/Maitre D'
03.2012 - 05.2018
Job overview
- Led the company in Wine Sales which allowed me to win an all inclusive trip to Napa to learn more about wine.
- Kept a personal wine journal of over 300 wines to be able to talk to the customers about wine and help them select a bottle to their liking while also upselling them from their normal choices.
- Certified Trainer who taught knew employees how to properly perform their nightly duties.
- Doubled as a Maitre D' who ensured all customers were having a good time and elevated experiences by making them extra special.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Berkshire Hathaway HomeServices
Real Estate Agent
03.2016 - Current
Job overview
- Currently only selling for friends and family and no longer full time.
- Was a top producer in my former office and ran a consistent book of business over 10million.
- Strong Customer Service focus and hospitality background led to good client reviews and referrals.
- Advertised client properties through websites, social media, and targeted marketing.
- Maintained connections with clients to encourage repeat business and referrals.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
- Tailored communication style to meet diverse client needs, building trust and rapport.
P.F. Chang's Bistro
Head Bartender
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Timeline
Beverage Manager and Assistant Restaurant Manager
Country Club at Castle Pines
04.2022 - Current
Special Event Manager (Food and Beverage)
Contract-based Per Event
05.2021 - Current
Real Estate Agent
Berkshire Hathaway HomeServices
03.2016 - Current
Bartender/Server/Maitre D'
The Melting Pot Restaurants Inc.
03.2012 - 05.2018
Head Bartender
P.F. Chang's Bistro
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