Austen Walker
Dayton
Summary
District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Area Manager
Taco Bell
12.2020 - Current
- I have overall responsibility for managing daily operations of five restaurants (132 employees) ensuring delivery on guest satisfaction, and ensuring desired restaurant outcomes (i.e., increased sales, profitability, and employee retention).
- I lead the restaurant management team and oversee the financial controls, operations, people development, and full compliance adhering to Taco Bell standards.
- I am dedicated to the training and development of my managers.
- Balancing budgets and monthly PBRs.
- Communicate daily and weekly results with my teams.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Developed and implemented strategies to improve customer service and increase sales.
General Manager
McDonald's
05.2017 - 12.2020
- Collaborated with Director of Operations, other restaurant General Managers and Shift Leads to pinpoint opportunities for streamlined processes.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Reduced average labor percentage of revenue from 32% to 24% through better scheduling practices.
- Hired, onboard and train new employees, including instructing on food safety, customer service standards and operation.
- Create weekly schedules based on predicted staffing needs, budget and employee requests.
Interim area Supervisor/ Training Director
McDonald's
12.2016 - 05.2017
- Plan new training and development programs.
- Lead and developed a group of fourteen MIT's every month.
- Train new employees on company policies and procedures. Created an orientation agenda and power point for all new employees which was streamlined out to our company to use at all onboardings.
- Certified managers daily and weekly. Created a program to get all shift managers ready to promote to department managers.
- Set up and interviewed new manager applicants. Completed On Job Evaluations for new manager candidates.
Department Manager/ General Manager
McDonald's
12.2015 - 12.2016
- Clean, answer phones, and serve customers during busy shifts.
- Contribute to high-level of customer satisfaction.
- Improve morale through implementation.
- Inspect store/restaurant for cleanliness and workflow efficiency.
- Train 2-3 employees per shift.
- Answer customer inquiries and quickly resolve any issues.
- Supervised busy shifts with over 6-10 employees.
Education
High school or equivalent -
Greeneview High School
Jamestown, OH07.2017
Skills
- Inventory management
- Scheduling
- Payroll
- Team Building
- Inventory Management
- Operations
- Training
- Restaurant Management
- Profit & Loss
- Food Safety
- Human Resources
- Employee Orientation
- Kitchen Management Experience
- PNL breakdowns/review
Certification
- ServSafe Proctor- 05/01/22-05/01/25
- ServSafe Certified- 06/01/21-06/01/26
Timeline
Area Manager
Taco Bell
12.2020 - Current
General Manager
McDonald's
05.2017 - 12.2020
Interim area Supervisor/ Training Director
McDonald's
12.2016 - 05.2017
Department Manager/ General Manager
McDonald's
12.2015 - 12.2016
High school or equivalent -
Greeneview High School