Sarah Vasiliou
Lynnwood,WA
Summary
An experienced customer service leader with 13 years of supporting teams, keeping daily operations on track, and helping solve problems as they come up. I’m a hands-on leader who enjoys working with people, building strong relationships, and finding practical ways to make things run more smoothly. Strong in communication, organization, coaching, multitasking, and staying calm under pressure while keeping both the team and customer experience in mind.
Overview
13
13
years of professional experience
Work History
Customer Service Supervisor
Premera Blue Cross Of Washington
Mountlake Terrace, WA
07.2017 - Current
- Supervised customer service team, enhancing support quality and customer satisfaction.
- Resolve escalated customer inquiries and complaints efficiently.
- Monitored team performance, delivering constructive feedback to drive continuous improvement.
- Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
- Collaborate with other departments to enhance service offerings.
- Evaluated employee job performance, motivating staff to achieve individual and team goals.
Key Holder
Timbuk2
Marysville, WA
06.2016 - 09.2017
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Managed daily store operations and ensured smooth customer service.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Assisted customers with product selection and resolving complaints.
- Implemented loss prevention strategies to safeguard merchandise effectively.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Conducted cash handling and reconciled registers at the end of shifts.
- Supervised bank deposits and security procedures to support store opening and closing.
- Organized inventory and maintained product displays to enhance visibility.
- Monitored stock levels and communicated reordering needs to management promptly.
- Processed incoming shipments from vendors and verified product accuracy. from vendors and ensured that all products were properly stocked in their designated locations.
- Structured backroom storage for optimal space utilization and inventory management. areas to maximize efficiency of space utilization.
Cashier Lead
Coach
Marysville, WA
09.2013 - 05.2017
- Managed cash drawer and ensured accurate transactions.
- Implemented efficient checkout processes to reduce wait times.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Assisted customers with product inquiries and returns.
- Trained new cashiers on company policies and procedures.
- Collaborated with team members to enhance customer service experience.
- Supported team members by sharing knowledge and resources.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
- Participated in weekly team meetings to discuss new initiatives or strategies.
- Conducted audits of the register tills to ensure compliance with company policies and procedures.
- Performed opening and closing duties such as setting up registers, counting money.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
Education
High School Diploma - Culinary, Hospitality, Management
Arlington High School
Arlington, WASkills
- Furniture & Appliance Moving
- Loading & Unloading
- Fragile Item Handling
- Packing & Wrapping
- Dollies & Hand Trucks
- Shipping & Receiving
- Order Fulfillment
- Inventory Management
- Inventory Tracking
- Warehouse Operations
- Delivery Support
- Customer Service
- Customer Communication
- Reliability & Punctuality
- Workplace Safety
- Time Management
- Team Collaboration
- Adaptability
- Problem Solving
- Physical Stamina
- Transaction Processing
- Route & Schedule Support
- POS/Basic Computer Skills
- Lifting heavy loads
- Moving truck driving
- Conflict resolution
Additional Value
Customer-focused leader with 13 years of experience building meaningful relationships, developing high-performing teams, and creating positive experiences for both customers and employees. As a customer service supervisor, I bring a hands-on leadership approach grounded in empathy, accountability, and clear communication. Skilled at coaching and motivating teams, navigating complex situations, resolving escalations, and identifying opportunities to improve processes and performance. Known for building genuine rapport, earning trust, and creating an environment where people feel supported, valued, and empowered to succeed.
References
References available upon request.
Timeline
Customer Service Supervisor
Premera Blue Cross Of Washington
07.2017 - Current
Key Holder
Timbuk2
06.2016 - 09.2017
Cashier Lead
Coach
09.2013 - 05.2017
High School Diploma - Culinary, Hospitality, Management
Arlington High School