Austi Looney
Independence,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
15
15
years of professional experience
Work History
Chief Operating Officer
United Paw Force
03.2021 - 01.2022
- Provide pet care to Active Duty service members located on the military installation.
- Ran operations for the 18 military installations that were open at the time.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Refined organizational structure to consolidate, streamline, and delineate necessary functions.
- Represented organization at external meetings and events to promote and build relationships with key stakeholders.
- Ran scheduling for all 18 locations, adding and canceling rounds and services, while assigning Team Members to new clients.
- Ran spouse hiring events to help lower the unemployment rates among military spouses.
- Made it possible for military spouses to follow the service members to a new duty station without fear of losing employment, while giving them the opportunity to activate that installation if it was currently not open to services.
- Created hiring events though email or in person.
- Created phone and email support for tech questions or other concerns
- Created the Master Scheduler position.
Pet Sitter/ Care Team Member/ Team Lead
United Paw Force
10.2020 - 03.2021
- Provide pet care to active duty service members on post
- Arrange meet and greet with the client to find out pet routines
- Once client leaves town, go to check on animals up to 4 times a day
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- As team lead, managed and ran my team, (the other care team members) to meet and greets with new clients, then to see over the work they provided for the clients.
Administrative Assistant/Secretary IUEC Union
International Union Of Elevator Constructors Local
04.2019 - 07.2019
- Answer Any Incoming Phone Calls For The Local And For The Elevator Constructors Schooling And Handling Routine Correspondence
- Executed Record Filing System To Improve Document Organization And Management.
- Received And Sorted Incoming Mail And Packages To Record, Dispatch, Or Distribute To Correct Recipient.
- Sorted And Distributed Office Mail And Recorded Incoming Shipments For Corporate Records.
- Developed Strategies To Streamline And Improve Office Procedures.
- Managed Filing System, Entered Data And Completed Other Clerical Tasks.
- Managed Phone And Email Correspondence And Handled Incoming And Outgoing Mail And Faxes.
- Assisted Coworkers And Staff Members With Special Tasks On Daily Basis.
- Managed Paper And Electronic Filing Systems By Routing Various Documents, Taking Messages And Managing Incoming And Outgoing Mail..
- Volunteered To Help With Special Projects Of Varying Degrees Of Complexity.
- Recorded New Hires, Transfers, Terminations, Changes In Job Classifications And Merit Increases To Main Human Resources Files.
- Filing And Data Entry For Any New Incoming Apprentices Along With Sending Information To The Va For The Helmets To Hardhats Candidates
- Utilized Quickbooks To Take Payments Over The Phone
- If There Was Mail That Included Checks, They Were Entered Into The Database And Placed In The Office Of The Financial Secretary
- Weekly Bank Runs To Deposit Checks, And If Any Outgoing Mail Needed Sent, That Was Completed As Well
- Created Labels To Place On Temporary Mechanic And Probationary Apprentice Cards, Along With Union Cards
- Reconcile Or Note And Report Discrepancies Found In Records
- Operate Office Machines, Such As Photocopiers And Scanners, Facsimile Machines, Voice Mail Systems, And Personal Computers
- Maintain And Update Filing, Inventory, Mailing, And Database Systems, Either Manually Or Using A Computer
- Answered Multi-Line Phone System, Routing Calls, Delivering Messages To Staff And Greeting Visitors.
Family Caregiver
VA Hospital
07.2016 - 04.2019
- Became the main caregiver to my disabled veteran spouse.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Payroll and Bookkeeping Assistant
Accord Marketing And Management
09.2014 - 07.2016
- Check Figures, Postings, And Documents For Correct Entry, Mathematical Accuracy, And Proper Codes
- Reconcile Or Note And Report Discrepancies Found In Records
- Match Order Forms With Invoices, And Record The Necessary Information
- Perform General Office Duties Such As Filing, Answering Telephones, And Handling Routine Correspondence
- Calculate, Prepare, And Issue Bills, Invoices, Account Statements, And Other Financial Statements According To Established Procedures
- Prepare And Process Payroll Information
- Calculate Costs Of Materials, Overhead And Other Expenses, Based On Estimates, Quotations And Price Lists
- Operate Office Machines, Such As Photocopiers And Scanners, Facsimile Machines, Voice Mail Systems, And Personal Computers
- Answer Telephones, Direct Calls, And Take Messages
- Maintain And Update Filing, Inventory, Mailing, And Database Systems, Either Manually Or Using A Computer
- Communicate With Customers, Employees, And Other Individuals To Answer Questions, Disseminate Or Explain Information, Take Orders, And Address Complaints
- Compute, Record, And Proofread Data And Other Information, Such As Records Or Reports.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Implemented orderly, organized filing systems for easy record retrieval.
- Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
- Corrected discrepancies in financial records for balanced books.
- Maintained inventory of office supplies and placed orders.
- Processed employee and contractor expense reimbursements quickly.
- Assisted management with administrative aspects of hiring and onboarding new hires and temporary staff.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Input financial data and produced reports using Quickbooks.
- Inspected account books and recorded transactions.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Entered figures using 10-key calculator to compute data quickly.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Teacher's Assistant and Office Assistant
Department Of Defense Education Activity - Europe
08.2006 - 05.2014
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- PREPARE LESSON OUTLINES AND PLANS IN ASSIGNED SUBJECT AREAS AND SUBMIT OUTLINES TO TEACHERS FOR REVIEW
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Handed out classroom materials, like pencils, paper, and crayons.
- Supported student learning objectives through personalized and small group assistance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Take Class Attendance And Maintain Attendance Records
- Grade Homework And Tests, And Compute And Record Results, Using Answer Sheets Or Electronic Marking Devices
- Carry Out Therapeutic Regimens Such As Behavior Modification And Personal Development Programs, Under The Supervision Of Special Education Instructors, Psychologists, Or Speech-Language Pathologists
- Laminate Teaching Materials To Increase Their Durability Under Repeated Use
- Attend Staff Meetings And Serve On Committees, As Required
- Distribute Teaching Materials Such As Textbooks, Workbooks, Papers, And Pencils To Students
- Prepare Lesson Materials, Bulletin Board Displays, Exhibits, Equipment, And Demonstrations
- Tutor And Assist Children Individually Or In Small Groups To Help Them Master Assignments And To Reinforce Learning Concepts Presented By Teachers
- Supervise Students In Classrooms, Halls, Cafeterias, School Yards, And Gymnasiums, Or On Field Trips
- Provide Extra Assistance To Students With Special Needs, Such As Non-English-Speaking Students Or Those With Physical And Mental Disabilities.
- Maintained safety and security by overseeing students in recess environments.
- Assisted lead teachers with lesson plan creation and materials development .
- Graded assignments and reported individual progress to teacher.
- Reviewed lesson material with students individually or in small groups.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Mentored and tutored individual students needing additional help.
- Provided instructional support to students unable to attend regular classes.
- Handled class records for attendance, assignment grades and course participation scores.
Education
Pharmacy Technician Certification -
Lakewood College
09.2013
High School Diploma -
Blue Springs High School
Blue Springs, MO05.2004
Skills
- Over 20 years of combined administrative, customer service, payroll and billing experience
- Proven ability to understand and follow complex instructions to successful conclusions
- Experience preparing and modifying documents including correspondence, reports, drafts, memos and emails
- Proficient in Microsoft Office and Google Sheets
- Ability to communicate professionally and effectively with people from diverse backgrounds
- Compliance Management
- Planning and Execution
- Operations Oversight
- General Management and Administration
- Operations Management
- Business Administration
Accomplishments
- Resolved product issue through consumer testing.
- Scheduling - Organized technician schedule for customer jobs.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
Membership
Member of the Fred Pryor Career Track Training
References
Marlena Crawford, Former Lead Scheduler, 304-709-4052
Chris Allen, Former Co-worker for Local #12, 816-605-5602
Volunteer Experience
- Chaperoning school events, assisting in fundraising efforts.
- Assisting teachers with requested tasks.
- Leading a Girl Scout troops.
- Assisting with military FRG meetings, or other events.
- Community service with local animal shelters
Timeline
Chief Operating Officer
United Paw Force
03.2021 - 01.2022
Pet Sitter/ Care Team Member/ Team Lead
United Paw Force
10.2020 - 03.2021
Administrative Assistant/Secretary IUEC Union
International Union Of Elevator Constructors Local
04.2019 - 07.2019
Family Caregiver
VA Hospital
07.2016 - 04.2019
Payroll and Bookkeeping Assistant
Accord Marketing And Management
09.2014 - 07.2016
Teacher's Assistant and Office Assistant
Department Of Defense Education Activity - Europe
08.2006 - 05.2014
Pharmacy Technician Certification -
Lakewood College
High School Diploma -
Blue Springs High School