Austi Lopez
Shawnee
Summary
Highly motivated, experienced professional with an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Service Parts Admin
Orange EV
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions logically and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Tow Manager
Midwest Transport Specialists
10.2023 - 05.2024
- Responsible for responding to inbound calls and creating quotes for the Tow department
- Input the tow requests in the CRM system and relay the particulars to the drivers
- Maintained open lines of communication with customers and tow truck drivers
- Ensured extraordinary customer service by promptly and accurately responding to phone calls, emails, and website inquiries
- Handled drivers' schedules, commission, and monthly one-on-ones
- Handled monthly, and quarterly AR reports
- Handled quarterly PNL reports
- Reported Tow's progress to the Vice President of Operations every month
Resource Dispatch
Hallcon Incorporated
06.2022 - 10.2023
- Responded to over 30 inbound calls from customers and drivers in a 12-hour shift
- Managed and responded to Emails from Customers and Subcontractors
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards, and weather conditions
- Kept detailed track of all available field personnel and all in-progress and completed calls
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction
- Trained and supervised up to 5 employees
- Maintained open communication with field management to secure timely pickup and delivery
- Maintained open communication with customers about pending trips and estimated arrival of drivers
- Filed reports for safety issues and concerns
- Kept detailed track of drivers' hours to ensure they stayed within their allotted on-duty and drive time for the day and week
- Promoted twice: Senior Dispatcher, then to Resource Dispatcher (assistant manager) in March 2023
- Special Recognitions: Heinking award - January; Received the Attendance bonus in September 2023
Senior Business Development Manager
Pulse ISM
09.2020 - 06.2022
- Responsible for creating, and maintaining over 100 relationships with Directors of medical imaging
- Assisted many hospital systems, medical facilities, and specialty services through upgrading their imaging systems, accessories purchases, and maintaining relationships with our clients
- Trained new employees in various procedures
- Gave feedback on daily work performance to increase productivity and caller satisfaction
- Trained and supervised 4 in-house and 6 remote employees
- Organized weekly one-on-one meetings with employees
- Organized side-by-side calls with employees
- I made no less than 50 contacts daily - through phone calls, emails, and LinkedIn messages
- Organized and Modified the CRM system
- Managed and Organized Analytics from Social Media postings and Email campaigns for clients
- Promoted 3 times - Senior Account Manager, Business Development Lead, and Senior Business Development Manager
Dispatch Clerk
UTXL Inc
10.2018 - 06.2019
- Maintained updated and detailed records of calls in physical and electronic databases
- Managed over 30 calls, emails, and texts from drivers for location updates
- Kept detailed track of all available field personnel and all in-progress and completed calls
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards, and weather conditions
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction
Overnight Dispatch
McLane Company - Food Service Division
10.2017 - 10.2018
- Performed various administrative functions, including filing paperwork, sorting and pulling keys for delivery locations, stacking route bags, cleaning equipment, maintaining and adjusting drivers' logs, and maintaining office equipment
- Received training and certification from McLane to represent the brand, explain technical functions of mobile devices, and guide product selection by customers to new drivers
- Managed quality assurance program including on-site evaluations of equipment, drivers logs, and quality of customer's products
- Trained new employees on administrative procedures, company policies, and performance standards
Internet Sales Specialist
Rawhide Harley-Davidson
04.2017 - 10.2017
- Managed over 30 incoming calls, emails, and faxes per day from customers
- Managed making over 100 calls, and 50 emails daily
- Received training and certification from Rawhide to represent the brand, explain technical functions of customers interested in different Harley models, and help guide product selection
- Trained new employees on administrative procedures, company policies, and performance standards
- Followed up with customers about their experiences
- Invited past, potential, and repeat customers up for the events
Call Center Associate
Blue Springs Siding & Windows
12.2016 - 04.2017
- Improved sales abilities and product knowledge to continuously provide optimal service and achieve quotas
- Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Responded to customer requests for products, services, and company information
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Trained new employees on administrative procedures, company policies, and performance standards
Head Bartender
Johnny's Backyard
04.2016 - 04.2017
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Consulted with managers to organize special events and promotions
- Followed alcohol awareness procedures for prevention of intoxicated guests
- Closed out cash register with 98% accuracy and prepared cashier report
- Performed opening and closing duties of the establishment, including printing sales reports, setting up the bar for the next shift, counting cash drawer, and taking inventory
- Verified drinking age requirements of customers by carefully reviewing photo identification
- Recruited and trained bartenders, servers, door staff, and barbacks
Internet Sales Specialist
Rawhide Harley-Davidson
05.2014 - 02.2016
- Managed over 30 incoming calls, emails, and faxes per day from customers
- Managed making over 100 calls, and 50 emails daily
- Received training and certification from Rawhide to represent the brand, explain technical functions of customers interested in different Harley models, and help guide product selection
- Trained new employees on administrative procedures, company policies, and performance standards
- Followed up with customers about their experiences
- Invited past, potential, and repeat customers up for the events
Account Manager
Constructing Media, LLC
08.2013 - 05.2014
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities
- Tracked sales data to assess trends and make proactive strategy changes
- Completed cold calls per week to bring in new customers
- Developed a highly profitable pipeline based on multiple sales penetration techniques
- Brought in new accounts through successful networking strategies and promotional approaches
- Organized company files and created a support system to decrease workload and increase productivity of account managers
- Managed 10 accounts by reviewing and mitigating discrepancies and collaborating with account holders
- Listened attentively to client feedback and worked with the product development team to introduce a revolutionary service expected to generate higher revenues
- Effectively managed 10 accounts concurrently to increase company revenue by 65%
- Built, implemented, and updated effective SEO strategies
- Directed a successful search engine marketing campaign that used solid linking, technical, and keyword research tactics
- Created effective messaging using language, graphics, and marketing collateral
- Entered and assigned new leads using CRM tools
Education
Marketing -
Pittsburg State University
12.2013
High School Diploma -
Paola High School
12.2007
Skills
- Customer Service
- Problem Solving
- Multi-Tasking
- Computer Literacy
- Time management
- Communication skills
- Problem solving
- Critical thinking
- Organizational skills
- Attention to detail
Timeline
Service Parts Admin
Orange EV
10.2024 - Current
Tow Manager
Midwest Transport Specialists
10.2023 - 05.2024
Resource Dispatch
Hallcon Incorporated
06.2022 - 10.2023
Senior Business Development Manager
Pulse ISM
09.2020 - 06.2022
Dispatch Clerk
UTXL Inc
10.2018 - 06.2019
Overnight Dispatch
McLane Company - Food Service Division
10.2017 - 10.2018
Internet Sales Specialist
Rawhide Harley-Davidson
04.2017 - 10.2017
Call Center Associate
Blue Springs Siding & Windows
12.2016 - 04.2017
Head Bartender
Johnny's Backyard
04.2016 - 04.2017
Internet Sales Specialist
Rawhide Harley-Davidson
05.2014 - 02.2016
Account Manager
Constructing Media, LLC
08.2013 - 05.2014
High School Diploma -
Paola High School
Marketing -
Pittsburg State University
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