Austin Abner

• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Built strong operational teams to meet process and production demands.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Assessed employee development needs and provided feedback on their progress towards meeting goals.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
• Oversaw budgeting responsibilities, reducing costs and increasing margins.

• Acts a coach for my assigned region of operations coordinators while individually contributing to day-today operational and sales support of my account
• Runs reporting to ensure assigned region is aligned with customer KPIs. Identifying issues and making corrective measures
• Identified areas for improvement and implemented new processes to enhance overall company quality and performance.

• Contributed to the day-to-day operational and sales support of my account
• Demonstrated ability to take on the coordination of multiple projects/assignments simultaneously and completing task accurately while staying on top of my daily work and KPI’s

• Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
• Developed strategies for streamlining workflow processes.

• Interfaced regularly with customers via phone, email, or in person meetings.
• Conducted regular reviews of freight rates for existing clients as well as potential ones.
• Quoted potential customers on price of freight brokerage.
• Developed relationships with freight carriers to negotiate competitive rates and services.
• Monitored shipments for on-time delivery and communicated status updates to customers.
• Coordinated daily operations activities and assigned tasks to staff members.