Austin Adams
Claremont,CA
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail, parcel delivery service operations and inventory management. Friendly, dedicated, well organized, highly communicative and detail-oriented.
Overview
9
9
years of professional experience
Work History
Inventory Specialist
IGS Solutions
12.2022 - 07.2023
- Performed data entry and completed proper paperwork with systems such as Metrc, Odoo and Microsoft excel.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Supervised and trained new staff in performing census.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Completed physical inventory counts each day.
Photographer/Sales Associate
IPS
12.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Prepared large cash deposits with zero discrepancies.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Bartender
Benihana
06.2019 - 03.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated efficiently in high-volume setting to prepare and serve more than 40 drinks per hour.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Trained 2 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Consulted with managers to organize special events and promotions.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Host/Server
Lucilles Smokehouse BBQ
07.2014 - 08.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Host
Islands Restaurants
05.2015 - 06.2018
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Picker Packer
Nordstrom
06.2017 - 03.2018
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Scanned packages and boxes and moved to loading dock for shipment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Entered package information into company's computer system.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
Education
Bachelor of Arts - Sound Engineering
Citrus College
Glendora, CA07.2026
Skills
- Upselling Techniques
- Time Management
- Cash Handling
- Sales Goal Attainment
- Retail Loss Prevention
- Teamwork and Collaboration
- Retail Knowledge
- Cash Register Operations
Accomplishments
- Awarded “Employee of the Month” in 2019 and 2022
Additional Information
I'm a student going to school for sound engineering, but I'm also an event planner, promoter and musician. I've interned at Fox Theatre and set up/ran shows successfully . I'm a very driven person and I love to work in places that are fun, friendly and social.
Timeline
Inventory Specialist
IGS Solutions
12.2022 - 07.2023
Photographer/Sales Associate
IPS
12.2021 - 07.2022
Bartender
Benihana
06.2019 - 03.2020
Picker Packer
Nordstrom
06.2017 - 03.2018
Host
Islands Restaurants
05.2015 - 06.2018
Host/Server
Lucilles Smokehouse BBQ
07.2014 - 08.2019
Bachelor of Arts - Sound Engineering
Citrus College