Austin Aguon

• Increased satisfaction among law clients by applying best practices to solve complex issues efficiently.
• Assisted attorneys with case organization and administrative tasks.
• Worked closely with attorneys on tasks to prepare for trial.
• Worked closely with legal, sales and management departments.
• Handled office scheduling and made notes for deadlines, motions and other important dates.
• Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.

• Managed day-to-day staffing and handled scheduling for all store employees.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Trained team members in successful strategies to meet operational and sales targets.
• Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Conducted ongoing staff development to help employees achieve growth within job roles.

• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

• Worked with customers to understand needs and provide excellent service.
• Collaborated with team members to achieve target results.
• Worked flexible hours across night, weekend and holiday shifts.
• Prepared product and layout documents implementing diverse design concepts.
• Led interior design across conceptual, schematic, design development and construction document phases.
• Participated in furniture selection and documentation of specifications.
• Specified appropriate products and materials to meet project objectives and design scheme.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Planned marketing initiatives and leveraged referral networks to promote business development.
• Designed and implemented advertising and public relations activities.
• Onboarded new team members and coached personnel in marketing tasks.
• Updated social media platforms with latest news and corporate details.
• Monitored social media questions and comments and appropriately responded.
• Maintained high level of understanding of industry standards and trends.

• Mentored new sales team to surpass goals in alignment with brand standards.
• Created sales and marketing tools, growing clientele and generating quality sales leads.
• Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
• Followed-up with warm prospects to deepen connections and convert leads.
• Maintained currency on changing industry conditions and product advancements through training workshops and conferences.
• Generated solar energy customer leads to develop new accounts.
• Produced quotes, proposals and contracts as part of sales process.

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• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Developed and delivered engaging sales presentations to convey product benefits.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
• Automated contact management system, resulting in better client organization and goal alignment.

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• Collaborated with team members to help expand marketing channels.
• Contributed to mock-ups, email campaigns and social media content.
• Performed market analysis and researched latest trends.
• Assisted in managing corporate social media channels.
• Assisted with capturing and analyzing social media metrics.
• Tracked and analyzed web analytics to recommend proactive adjustments to strategies.
• Tracked social media trends and adapted to attract target follower demographic.
• Designed and presented social media campaign ideas.