Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Austin Alonso

Wesley Chapel,FL

Summary

Dedicated and results-driven professional with 18 years of experience in customer service and business management. Proven track record of enhancing customer satisfaction, optimizing operational processes, and driving business growth. Skilled in team leadership, strategic planning, and relationship management, with a strong ability to analyze challenges and implement effective solutions. Eager to leverage extensive experience in a new role that fosters collaboration and innovation to deliver exceptional service and achieve organizational goals.

Overview

15
15
years of professional experience

Work History

National Accounts Manager and General Manager

Patriot Foundation Systems
10.2016 - Current
  • Responsible for overseeing various aspects of operations, from acquiring new business to managing day-to-day activities at the office, including shipping orders out of the warehouse
  • Played a pivotal role in driving sales and expanding customer base, growing sales from under a million dollars to 7 million dollars.

General Manager

Cowboys Saloon
02.2016 - 10.2016
  • Operated the business independently, staffed the building, created drink menus, controlled ordering and inventory, executed marketing, and doubled sales while creating a popular atmosphere.

General Manager

101 Management Group
06.2015 - 02.2016
  • Maintained operations by preparing policies, implementing standards, and managing human resources objectives
  • Responsible for marketing, advertising, and promotional activities.

Marketing Manager and Server Manager

Chuy’s Mexican Restaurant
02.2014 - 06.2015
  • Supervised a team of 50+ employees, managed schedules, trained servers, handled cash, and ensured excellent customer service.

Supervisor

Flying Horse Country Club
05.2009 - 07.2011
  • Supervised servers, managed schedules, trained staff, assisted with food preparation, and ensured customer satisfaction.

Education

Associates Degree in Business Management -

Santa Fe College
05.2013

Studying Business -

Pikes Peak Community College
05.2011

University of Colorado at Colorado Springs
05.2009

James Irwin Charter High School
Colorado Springs, CO
05.2008

Skills

Business growth and retention

Multitasking

Account Management

Business Development

Progress Reporting

Account development

Revenue Generation

Logistics Coordination

Customer Service

Problem-Solving

Time Management

Attention to Detail

Volunteer Experience

Summary of Missionary Work in Nepal (2009, 2011)

In 2009 and 2011, I participated in missionary work in Nepal, focusing on both construction and community support. My primary responsibilities included:

  • House Building: Assisted in constructing safe, sustainable housing for orphaned children, collaborating with local builders and volunteers to ensure a solid foundation for their future.
  • Child Support: Worked directly with children at local orphanages, providing educational assistance, organizing activities, and offering emotional support to help foster their growth and development.

Through these experiences, I contributed to improving living conditions and enhancing the quality of life for many children while deepening my understanding of Nepali culture and community.

Timeline

National Accounts Manager and General Manager

Patriot Foundation Systems
10.2016 - Current

General Manager

Cowboys Saloon
02.2016 - 10.2016

General Manager

101 Management Group
06.2015 - 02.2016

Marketing Manager and Server Manager

Chuy’s Mexican Restaurant
02.2014 - 06.2015

Supervisor

Flying Horse Country Club
05.2009 - 07.2011

Associates Degree in Business Management -

Santa Fe College

Studying Business -

Pikes Peak Community College

University of Colorado at Colorado Springs

James Irwin Charter High School
Austin Alonso