Austin Alphonso
League City,TX
Summary
Proven team collaborator and adept multitasker, I enhanced service efficiency and guest satisfaction at Chick-fil-A by implementing innovative strategies, showcasing my strong work ethic and food safety knowledge. My proactive approach and problem-solving skills led to significant improvements in operational dynamics, setting a high standard for health and safety practices. Hardworking employee with customer service, multitasking, time management abilities, and devoted.
Overview
1
1
year of professional experience
Work History
Front of House Employee
Chick-fil-A
League City, TX
06.2024 - 12.2024
- Upheld company standards and values, representing the brand positively.
- Collaborated with other departments within the restaurant on various tasks or projects.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Stocked and maintained buffet tables to keep ample food offerings available to guests.
- Worked with managers to report and resolve customer issues or concerns.
- Adhered to all health code regulations when handling food items or beverages.
- Implemented strategies to improve service efficiency and guest satisfaction.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Performed opening and closing duties such as counting money, organizing supplies.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
Crew Member
Canes Chicken Fingers
League City, TX
12.2023 - 04.2024
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Maintained an organized work area to ensure efficient operations.
- Drove team success by quickly completing assigned tasks.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Restocked kitchen supplies including food products and utensils.
- Checked expiration dates on all products before serving them to customers.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Education
Some College (No Degree) - General Studdies
San Jacinto College
Houston, TXSkills
- Team collaboration
- Multitasking and organization
- Food safety knowledge
- Problem-solving
- Conflict resolution
- Health and safety
- Clear communication
- Time management
- Basic math
- Attention to detail
- Strong work ethic
Affiliations
- I love to Exercise.
- I love being organized.
- I love fishing.
- I am a team player.
- I strongly support team efforts when needed and getting the job done correctly.
References
References available upon request.
Timeline
Front of House Employee
Chick-fil-A
06.2024 - 12.2024
Crew Member
Canes Chicken Fingers
12.2023 - 04.2024
Some College (No Degree) - General Studdies
San Jacinto College