Austin Andrews
Vancouver,Washington
Summary
Enthusiastic sales leader with proven interpersonal communication skills and solid history of success with customers. Boosts sales and generates new revenue streams with prospecting and negotiation skills Successful background consistently surpassing targets.
Overview
18
18
years of professional experience
Work History
Dealer Field Sales Representative
IAA
06.2010 - 12.2023
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Set up appointments with potential and current customers to promote new products and services.
- Exceeded established sales goals and increased client retention.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Enhanced customer satisfaction by providing personalized assistance and tailored recommendations.
- Managed inventory effectively, ensuring availability of products for customers and minimizing stock discrepancies.
Retail Store Manager
Levy Restaurants/ Portand Trailblazers
09.2017 - 01.2022
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
Assistant Manager
Job 1 USA
03.2010 - 06.2010
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Handled clean in and out security measures.
Sales Associate
Gamecrazy
11.2008 - 03.2010
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions pertaining to consoles, accessories, and proper care for electronics.
- Engaged with customers to effectively build rapport and lasting relationships.
Retail Manager
The Buckle Inc.
11.2005 - 06.2008
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Education
No Degree -
Clark College
Vancouver, WAHigh School Diploma -
Columbia River High School
Vancouver, WA05.2002
Skills
- Business Growth and Retention
- Key Relationships
- Product Presentation
- Efficient Service
- Selling Skills
- Service Sales
Timeline
Retail Store Manager
Levy Restaurants/ Portand Trailblazers
09.2017 - 01.2022
Dealer Field Sales Representative
IAA
06.2010 - 12.2023
Assistant Manager
Job 1 USA
03.2010 - 06.2010
Sales Associate
Gamecrazy
11.2008 - 03.2010
Retail Manager
The Buckle Inc.
11.2005 - 06.2008
No Degree -
Clark College
High School Diploma -
Columbia River High School