Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Austin Andrus

Idaho Falls,Idaho

Summary

Offering multiple years of B.S.A leadership training, efficient work abilities, and a drive to grow, I have developed critical skills to lead, and to follow. 3 years advanced leadership training allowed me to advance quickly within all previous jobs.

Overview

7
7
years of professional experience

Work History

Broista

Dutch Bros
Idaho Falls, United States
10.2019 - 10.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.

Team Member

Chic-Fil-A
Idaho Falls, United States
10.2018 - 03.2020
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Placed in charge of a social media platform to bring in more business.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Pursued learning opportunities to advance knowledge and take on leadership position.

Area Director

BSA
Stanley, ID
06.2015 - 09.2018
  • Oversaw training and leadership development
  • Created and managed training exercises in team building, team management, and outdoor survival
  • Preformed weekly skill evaluations of participants, as well as my coworkers.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Handled the hiring, training, and development of my summer team.
  • Handled problematic customers and clients and found resolution

Education

No Degree - Psycology, Biology, English.

Brigham Young University - Idaho
Rexburg, ID

High School Diploma -

Canyon Ridge High School
Twin Falls, ID
05.2016

Skills

  • Equipment and Store Cleaning
  • Product Advertising
  • Customer Retention
  • Food Serving and Preparation
  • Continuous Improvements
  • Critical Thinking
  • Performance Monitoring and Evaluation
  • Management Training
  • Maintaining Clean Work Areas
  • Teamwork and Collaboration
  • Attention to Detail
  • Customer Service

Accomplishments

  • Eagle scout recipient.
  • E. urner Goodman award recipient
  • Exceptional service in community award holder
  • Development of leadership program trained nation wide in B.S.A


Timeline

Broista

Dutch Bros
10.2019 - 10.2021

Team Member

Chic-Fil-A
10.2018 - 03.2020

Area Director

BSA
06.2015 - 09.2018

No Degree - Psycology, Biology, English.

Brigham Young University - Idaho

High School Diploma -

Canyon Ridge High School

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Austin Andrus