Austin Antoldi
Goodlettsville,TN
Summary
Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts.
Overview
7
7
years of professional experience
Work History
Solutions Specialist
Verizon
Hendersonville, TN
11.2022 - Current
- Identified customer needs and provided tailored solutions to meet them.
- Developed and implemented strategies for increasing sales volume.
- Resolved customer complaints in a timely manner.
- Provided technical advice on product usage and troubleshooting.
- Maintained up-to-date knowledge of product features, pricing plans, warranties.
- Troubleshot customer devices and diagnosed malfunctions.
- Resolved customer account and billing problems.
- Made targeted product and service recommendations based on customer needs.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
In Home Sales Expert
AT&T
Clarksville, TN
05.2022 - 11.2022
- Developed key customer relationships to increase sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- White glove customer experience
- Transition warm leads into sales
- Manage sales funnels
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
- Improved overall customer purchasing experiences to promote steady revenue.
Retail Sales Consultant
AT&T Mobility
Wichita, KS
07.2019 - 04.2022
- Identified demand for service offerings through needs assessments.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Assessed conflicts and identified solutions for clients promptly.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Front End Lead Supervisor
Dillons Grocery Store
Wichita, KS
09.2018 - 07.2019
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Managed customer complaints and rectified issues to complete satisfaction.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
Grocery Cashier
Dillons Grocery Store
Wichita, KS
08.2017 - 09.2018
- Processed sales transactions to prevent long customer wait times.
- Helped customers find specific products, answered questions and offered product advice.
- Answered customer questions and provided store information.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Collected payments and provided accurate change.
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
Some College (No Degree) - Mass Communications
Butler County Community College
El Dorado, KSSkills
- Engaging with Diverse Customers
- Ability to Lift 40 pounds
- Adaptable and Flexible
- Payment Processing
- Exceeding Customer Expectations
- Strong Communication and Interpersonal Skills
- Available Nights, Weekends and Holidays
- Reliable and Responsible
- Sales and Promotions
- Customer Needs Assessment
- Brand Promotion
- Building Customer Relationships and Loyalty
- Goal-Driven
- Flexible Hours
Timeline
Solutions Specialist
Verizon
11.2022 - Current
In Home Sales Expert
AT&T
05.2022 - 11.2022
Retail Sales Consultant
AT&T Mobility
07.2019 - 04.2022
Front End Lead Supervisor
Dillons Grocery Store
09.2018 - 07.2019
Grocery Cashier
Dillons Grocery Store
08.2017 - 09.2018
Some College (No Degree) - Mass Communications
Butler County Community College