Austin Archibeque

• Assist customers with package pickups, returns, and deliveries while providing friendly, professional customer service.
• Troubleshoot locker access issues and resolve customer concerns while maintaining a positive customer experience.
• Demonstrate strong problem-solving, communication, and time management skills to support daily operations.

• Used effective communication and conflict-resolution techniques to de-escalate tense situations while maintaining the safety and security of the facility.
• Prepared detailed incident reports, behavioral observations, and documentation with accuracy and professionalism.
• Encouraged accountability and compliance with facility rules through positive communication, coaching, andconsistent application of policies.
• Contributed to a culture of safety, respect, and rehabilitation by modeling professionalism, emotional intelligence, and effective interpersonal skills.

• Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
• Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
• Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
• Maintained detailed incident reports, providing clear documentation of events for management review and action planning.

• Supervised and evaluated security staff performance to determine compliance with safety regulations.
• Conducted regular patrols of facility to detect and deter security threats.
• Prepared and submitted reports to keep management informed of security activities and developments.
• Recorded incident reports with detailed accounts of occurrences.
• Created, prepared, and delivered reports to various departments.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

• Provided new and existing clients with insightful information regarding our services.
• Maintained client relationships with the support of our internal communications system.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

• Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
• Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
• Communicated product value, quality and style to educate and entice potential customers.

Role & Responsibilities

• Hired, trained and supervised employees to maintain team of high performers.
• Accurately entered data into METRC, the inventory management system, and other computerized databases.
• Audited and reported on METRC data regularly to ensure accuracy and compliance.
• Resolved inventory discrepancies and maintained accurate inventory records.
• Designed and implemented social media strategies to increase online brand awareness and increase clientele.

Key Contributions

• Set up "Budtender Education Training" in collaboration with major cannabis brands in California to educate staff on products in the dispensary.
• Collaborated with cannabis vendors to coordinate in-store product demonstrations and promotional events.

Achievements

• Achieved top sales in February 2020 with over $44,500 in sales.
• Achieved top sales in January 2020 with over $58,500 in sales.

Role & Responsibilities

• Designed and presented membership and personal training options that fit clients long-term fitness goals.
• Established long-lasting relationships with clients, generating client referral's.
• Educated new clientele on proper exercise and daily activity.

Key Contributions

• Maintained relationships with our corporate partners by providing company wide health seminars.

Achievements

• Top fitness advisor in personal training sales, for the "Central Region", in 2019.
• 1st place in the Fitness Advisors Sales Contest; August, September, October, November, and December of 2017.
• 2nd place in the Fitness Advisors Sales Contest; May, June, and July of 2017.