Austin Atwell

Lewisville,TX

Summary

Skilled Field Operations Manager adept at managing multiple areas on a daily basis to achieve dynamic goals. Strategic leader and analytical problem-solver with superior communication, leadership and customer service abilities. Prepared to leverage 10 years' experience in construction with a focus in hard and soft surface flooring goods along with cabinets, countertops and window coverings in growth-oriented position.

Overview

years of professional experience

Work History

Wisenbaker Builder Services Inc.
Dallas, TX

Field Operations Manager

05.2022 - 05.2023

Job overview

Administered $80M operations budget and introduced monthly communications process to facilitate best practices implementation, and achieved 5% reduction in YOY actual costs.
Monitored work of 22 employees in 3 separate areas of field operations
Created and implemented quality assurance program covering the cabinet, countertop and window covering products.
Reviewed monthly financial statements and sales or daily activity reports to measure productivity or goal achievement.
Delegated work to staff, setting priorities and goals.
Formed and sustained strategic relationships with clients.

Wisenbaker Builder Services Inc.
Austin, TX

Field Operations Manager

03.2021 - 04.2022

Job overview

Responsible for installations and quality of all Wisenbaker products including tile, engineered wood, luxury vinyl plank, carpet, countertops, cabinets and window coverings.
Oversaw 12 field managers, 5 expeditors, 8 template techs and 6 field service managers. Also evaluated their work and developed improvement plans.
Administered $85M per year installation budget for all products.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Reviewed monthly financial statements and sales or daily activity reports to measure productivity or goal achievement.

Wisenbaker Builder Services Inc.
Dallas, TX

Account Manager

07.2019 - 02.2021

Job overview

Acted as main point of contact in matters relating to client concerns and needs.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Developed successful customer relationships and quickly resolved service requests to increase sales.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Produced sales documents, finalized deals and filed records.

Wisenbaker Builder Services
Dallas , TX

Flooring Division Manager

06.2018 - 07.2019

Job overview

Supervised and facilitated team meetings to alleviate issues and challenges stalling progress of transformation projects.
Designed and managed project development schedules meeting established goals.
Supervised team of 12 personnel, delivering effective and consistent job training.
Recruited and qualified large vendor and trade base to meet divisional objectives.
Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Coordinated Daily Field Reports (DFRs) and distributed to clients.
Conducted market research and reported on competitors.

Wisenbaker Builder Services Inc.
Dallas, TX

Area Manager

06.2015 - 05.2018

Job overview

Promoted positive customer service experiences by promptly resolving conflicts.
Evaluated schedules, orders and forecasts to plan processes and meet timetables.
Supervised 5 employees, ensuring optimal productivity.
Inspected production, quality control and maintenance reports to detect and address installation or product issues.

Wisenbaker Builder Services Inc.
Dallas, TX

Territory Manager

04.2014 - 05.2015

Job overview

Resolved customer complaints regarding installation or product issues with tile, wood flooring, carpet and countertops
Worked hand and hand with our established subcontractors for those products by monitoring the jobsites on a daily basis.
Meet with homeowners to asses any possible warranty issues and provided them with resolution on their concerns.
Direct point of contact for 15-20 construction managers on any jobsite related issues.

Education

Northwood University
Cedar Hill, TX

BBA from Business Management

12.2013

University Overview

Skills

Performance Evaluation and Monitoring
Team Leadership
Decision Making
Focus and Follow-Through

Assignment Delegation
Operations Oversight
Problem Anticipation and Resolution