Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Linda Austin

Lubbock

Summary

Dynamic and results-driven professional with extensive experience in customer service at Wingstop. Proven track record in cash handling and staff training, fostering strong customer relations through empathy and professionalism. Recognized for enhancing operational efficiency and maintaining high satisfaction levels, consistently resolving issues to ensure repeat business.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Knowledgeable [Desired Position] with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cashier

7/11 Convenience Store
11.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Set up new sales displays each week with fresh merchandise.

Shift Leader

Wingstop
06.2021 - 11.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Cashier Assistant

Stripes
01.2017 - 06.2021
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked with other associates to support cashiers and management needs.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
  • Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
  • Trained new cashier team members in customer service and money handling processes.
  • Supported inventory audits, contributing to accurate stock levels and loss prevention.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.

Education

High School Diploma -

South Plains
05-2016

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Written and verbal communication
  • Professionalism and courtesy
  • Payment processing
  • Refunds and exchanges
  • POS system operations
  • Staff training
  • Inventory management
  • Loyalty program promotion
  • Staff mentoring
  • Credit card processing
  • Basic math

Certification

  • Certified Sales Associate (CSA) - Retail Education Association.
  • Responsible Alcohol Seller Training (RAST) - Various State Agencies or Approved Providers.
  • Food Handler Certification (FHC) - State or County Health Departments.

Interests

  • Music
  • Crafting and DIY Projects
  • Fashion

Timeline

Cashier

7/11 Convenience Store
11.2024 - Current

Shift Leader

Wingstop
06.2021 - 11.2024

Cashier Assistant

Stripes
01.2017 - 06.2021

High School Diploma -

South Plains
Linda Austin