Hi, I’m
Austin Azcona
Chattanooga,TN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
years of professional experience
1
Certification
Work History
Five Star Breaktime SolutionsRinggold, GA
Retail Merchandiser
02.2024 - Current
Job overview
- Monitored customer feedback regarding product availability, quality, and pricing.
- Managed customer relationships to ensure satisfaction and loyalty.
- Performed data entry tasks related to the tracking of inventory levels.
- Conducted regular store visits to ensure compliance with merchandising standards.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Read orders to verify attributes and quantities of merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Provided exceptional customer service by advising customers on product features and benefits.
Scenic City VendingOoltewah, TN
Manager of Operations
08.2017 - 01.2024
Job overview
- Investigated customer complaints related to product and service quality or delivery issues.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Planned delivery routing, team workflows and promotional initiatives.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and partners.
Tranco LogisticsChattanooga, TN
Warehouse Associate
11.2018 - 03.2020
Job overview
- Handled hazardous materials safely following prescribed regulations.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Packed goods for shipment in accordance with customer instructions.
- Collaborated with team members to complete tasks efficiently and accurately.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Performed cycle counts to ensure accuracy of inventory levels.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Education
Lawton Chiles High SchoolTallahassee, FL
High School Diploma
05-2015
Chattanooga State Community CollegeChattanooga, TN
Associate of Science from Business Management
Skills
- Retail Merchandising
- In-store support
- Plan-o-gram creation
- Visual Merchandising
- Stock management
- Equipment Operation
- Multitasking
- Adaptability and Flexibility
- Problem-solving abilities
- Customer Relationships
- Quick Learner
- Motivated Team Player
Languages
Spanish
Limited
Certification
- DOT Medical card
References
References available upon request.
Timeline
Retail Merchandiser
Five Star Breaktime Solutions
02.2024 - Current
Warehouse Associate
Tranco Logistics
11.2018 - 03.2020
Manager of Operations
Scenic City Vending
08.2017 - 01.2024
Lawton Chiles High School
High School Diploma
Chattanooga State Community College
Associate of Science from Business Management
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