Austin Babin
Laplace,LA
Summary
Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Starbucks
Laplace, LA
01.2025 - Current
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored team members on beverage preparation and company standards.
- Implemented inventory management practices to reduce waste and enhance product availability.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Resolved customer complaints promptly, fostering a positive store environment.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Director of Operations
Chick Fil A
Laplace, LA
06.2022 - 07.2024
- Streamlined operational workflows to enhance efficiency and reduce service times.
- Implemented training programs to improve team performance and customer satisfaction.
- Analyzed inventory management processes to optimize supply chain operations.
- Developed strategies for cost reduction while maintaining product quality standards.
- Oversaw scheduling and staffing to ensure optimal coverage during peak hours.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Education
Robotics in Manufacturing Fundamentals - Robotics
Louisiana State University
Baton Rouge, LACoding Bootcamp - Computer Science
Louisiana State University
Baton Rouge, LASkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Creative problem solving
- Customer service management
- Conflict resolution
- Policy enforcement
Certification
Robotic Certification LSU- 2023
Coding/ Computer Science Certification LSU- 2023
Timeline
Shift Leader
Starbucks
01.2025 - Current
Director of Operations
Chick Fil A
06.2022 - 07.2024
Robotics in Manufacturing Fundamentals - Robotics
Louisiana State University
Coding Bootcamp - Computer Science
Louisiana State University