Austin Baier
Englewood,CO
Summary
Passionate and customer-focused individual with a deep love for comic books and pop culture, seeking a retail position at Mile High Comics. Eager to provide exceptional customer service, assist with inventory management, and contribute to the store's growth by utilizing knowledge of comics, graphic novels, and collectibles.
Overview
2
2
years of professional experience
Work History
Customer Care & Back-of-House Team Lead
Camp Bow Wow
04.2023 - Current
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Ensured a positive customer experience by resolving complaints and answering questions.
Education
Bachelor of Arts - Film And Video Production/Editing
University of Colorado Denver
Aurora, COSkills
- Customer Service: Friendly and approachable, with strong communication skills, ensuring customers have a positive shopping experience
- Product Knowledge: In-depth understanding of comic book genres, graphic novels, and collectible merchandise
- Sales and Upselling: Ability to recommend comics and merchandise based on customer interests
- Inventory Management: Organizing stock and keeping the store’s shelves well-stocked
- Cash Handling: Experience with POS systems, processing transactions, and managing cash
- Organization: Efficient in stocking shelves, keeping the store tidy, and managing displays
- Team Collaboration: Comfortable working both independently and in a team setting
- Multitasking: Handling multiple tasks during busy periods while maintaining excellent customer service
Additional Information
Additional Information
- Comic Book Knowledge: Familiar with a wide variety of comic book genres, including superhero, manga, indie comics, and graphic novels.
- Hobbies: Collecting comics, reading graphic novels, attending comic/fan conventions, and staying up-to-date on comic book news and trends.
Timeline
Customer Care & Back-of-House Team Lead
Camp Bow Wow
04.2023 - Current
Bachelor of Arts - Film And Video Production/Editing
University of Colorado Denver
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