Austin Baker
Elm City,North Carolina
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Member
Target
10.2023 - Current
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Assistant Store General Manager
Trade It
06.2017 - 04.2023
- Backroom/Buys/Sales Associate (With over a year of management experience prior to graduation)
- Utilized Excel to manage the stores layaways and current inventory to keep track of stores merchandise
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Improved customer satisfaction ratings through excellent service, timely problem resolution, and effective communication.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Journeyman
Metal Craft Inc.
05.2022 - 08.2022
- Have assisted Metal Craft over the last three years during shutdowns and became a full-time employee upon graduation from ECU
- During this time I worked at Pfizer in the maintenance department as a contractor, while pursuing future career goals.
- Through Metal Craft I have serviced many machines, assisted with increasing production and limiting downtime.
- Maintained strong record of punctuality and reliability, ensuring optimal productivity throughout each workday.
Tech Intern
NRMPS Technology Department
06.2015 - 05.2016
- Worked in the bios/UEFI of a computer to reset and apply school firewalls, etc.
- Delivered hardware to different schools
- Helped setup Wireless Access Point’s and replace switches
- Used problem solving technics to fix hardware, laptops, desktops, projectors, etc.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelor Of Science - Economics And Data Analytics
East Carolina University
Greenville, North Carolina05.2022
High School Diploma -
Nash Central High School
Rocky Mount, North Carolina06.2016
Skills
- Leadership
- Dependability
- Accountability
- Data Analysis
- Task Prioritization
- Excellent Communication
- Complaint resolution
- Training and mentoring
- Professionalism
- Sales expertise
- Problem-solving abilities
Certification
- Microsoft Office Word
- Excel
- PowerPoint
- Access
Goals
To pursue a future within a company to grow with and establish a successful career.
Timeline
Team Member
Target
10.2023 - Current
Journeyman
Metal Craft Inc.
05.2022 - 08.2022
Assistant Store General Manager
Trade It
06.2017 - 04.2023
Tech Intern
NRMPS Technology Department
06.2015 - 05.2016
Bachelor Of Science - Economics And Data Analytics
East Carolina University
High School Diploma -
Nash Central High School
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