Austin Baker
Sebastian
Summary
Dynamic Warehouse Management and Wholesale Sales expert with extensive experience in overseeing daily operations, inventory control, and logistics. Strong focus on fostering team collaboration and ensuring efficient workflows to achieve optimal results. Skilled in problem-solving, staff training, and adapting to changing needs, ensuring reliable performance and operational excellence. Known for effective communication, leadership, and as a results-oriented professional with exceptional analytical thinking, and multi-tasking abilities.
Overview
5
5
years of professional experience
Work History
Wholesale Sales Representative
OTG Liquidation Center
09.2020 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Exceeded sales targets through effective planning and goal setting.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Increased market penetration with introduction of innovative sales tactics.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Trained new employees on customer service, money handling and organizing strategies.
- Negotiated favorable contract terms with clients, securing long-term business relationships and contributing to the company's bottom line.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
- Coordinated with sales and marketing teams to ensure accurate inventory levels for promotional campaigns, avoiding stockouts or overstocking.
- Facilitated collaboration between different departments to streamline processes and improve communication, leading to fewer errors and delays.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Demonstrated product knowledge to assist customers in making informed choices, resulting in higher sales.
- Contributed to company-wide goals by consistently meeting or exceeding individual sales targets each quarter.
- Conducted market research to identify emerging trends, adjusting sales tactics accordingly to stay ahead of competitors.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased wholesale sales revenue by implementing effective strategies and establishing strong customer relationships.
- Served as a key point of contact for customers seeking assistance on the sales floor.
- Developed and implemented sales strategies to increase revenue.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Checked and rechecked orders before packaging and shipping items.
- Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.
- Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
- Reached out to customers, carriers and other warehouse personnel to coordinate shipments and correct orders.
- Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
- Provided superior service to customers by quickly responding to requests, suggestions and concerns.
- Created marketing materials such as flyers and business cards to uncover new customer leads.
- Demonstrated exceptional time management skills by balancing multiple priorities, including client meetings, sales calls, and administrative tasks efficiently without sacrificing quality or results.
- Effectively communicated the unique selling points and benefits of our product line to potential customers, resulting in increased interest and sales growth.
- Increased wholesale sales by developing strong relationships with clients and providing exceptional customer service.
- Developed customized presentations tailored to individual clients'' needs, demonstrating the value of our products in solving their unique challenges.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Serviced existing accounts on regular basis to maximize revenue.
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
- Used Excel and Microsoft Office to maintain company database with essential account and sales information.
Warehouse Supervisor
OTG Liquidation Center
11.2021 - 08.2023
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Oversaw daily operations and shipping and handling processes.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Used warehouse management software to reconcile daily inventory.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Operated warehouse material handling equipment correctly to move loads.
- Kept detailed records of inventories and merchandise inventory transactions.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
- Supported production workers in meeting goals without compromising safety and compliance.
- Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
- Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and logistics teams.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Handled day-to-day shipping and receiving overseeing more than 2-5 truckloads per day.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Resolved conflicts between team members and addressed complaints or grievances.
- Trained new team members on proper and safe use of tools and equipment.
- Assigned tasks to team members to complete within designated time frames.
- Determined staffing needs, developing schedules to staff all shifts.
- Developed and implemented strategies to improve team productivity and efficiency.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Met or exceeded production goals and objectives by following strict procedures.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Monitored production levels and implemented measures to increase output.
- Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
- Managed a team of warehouse staff, ensuring proper safety protocols and procedures were followed at all times.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
Education
No Degree - Criminal Justice
Indian River State College
Vero Beach05-2026
Skills
- Advanced Negotiation Strategies
- Supplier relationship management
- Objective-Driven Attitude
- Territory Oversight
- Strong Teamwork and Team-lead Skills
- Analytical Thinking
- Interpersonal skills
- Logistics management
- Advanced Technical Skills
- Inventory Control Expertise
- Promotional planning
- Skilled in Simultaneous Prioritization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8-10 staff members.
- Achieved perfect customer satisfaction and a very well maintained facility by completing packing, shipping, and other daily tasks with accuracy and efficiency.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Warehouse Supervisor
OTG Liquidation Center
11.2021 - 08.2023
Wholesale Sales Representative
OTG Liquidation Center
09.2020 - Current
No Degree - Criminal Justice
Indian River State College
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