Austin Banton

Developed plan-o-grams and layouts that maximized sales.

• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
• Worked with customers to pack items according to specific desires and requirements.
• Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
• Pleasantly greeted customers and provided prompt and courteous service.
• Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
• Planned and scheduled projects and directly performed installations.
• Kept tidy and organized area to comply with cleanliness standards.
• Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
• Stocked shelves to match planogram images and instructions.

• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Recommended complementary purchases to customers, increasing revenue.
• Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Wrapped, boxed and weighed bakery department products.
• Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Used in-store system to locate inventory and place special orders for customers.
• Monitored customers for signs of security concerns and escalated issues to management.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Inspected goods to establish accurate pricing and labeling.
• Maintained tidy and organized work area to comply with cleanliness standards.
• Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
• Used utensils and equipment to portion, wrap and display bakery items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Checked expiration dates and rotated products to verify freshness and avoid spoilage.
• Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Prioritized helping customers over completing other routine tasks in store.

• Responded to customer requests for products, services, and company information.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Implemented and developed customer service training processes.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Sought ways to improve processes and services provided.
• Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Trained staff on operating procedures and company services.
• Provided primary customer support to internal and external customers.
• Responded proactively and positively to rapid change.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Answered constant flow of customer calls with minimal wait times.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Managed timely and effective replacement of damaged or missing products.
• Trained new personnel regarding company operations, policies and services.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Cross-trained and backed up other customer service managers.
• Cross-trained and provided backup support for organizational leadership.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained up-to-date knowledge of product and service changes.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.

• Addressed customer needs and made product recommendations to increase sales.
• Tallied cash drawer at beginning and end of each work shift.
• Answered questions about store policies and addressed customer concerns.
• Processed refunds and exchanges in accordance with company policy.
• Restocked and organized merchandise in front lanes.
• Identified and resolved discrepancies and errors in customer accounts.
• Used POS system to enter orders, process payments and issue receipts.
• Stocked, tagged and displayed merchandise as required.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Worked with floor team and managers to meet wide range of customer needs.
• Operated cash register to record transactions accurately and efficiently.
• Built relationships with customers to encourage repeat business.
• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
• Learned duties for various positions and provided backup at key times.
• Performed cash, card and check transactions to complete customer purchases.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Checked personal identifications during alcohol and tobacco sales.
• Maintained current knowledge of store promotions and highlighted sales to customers.

• Reported customer questions, issues and complaints to management.
• Safely loaded items into delivery vehicle to minimize damage while in transit.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Assisted driver in safely and accurately delivering high volumes of packages during holiday season.