Austin Barfield
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. I am a solid team player with outgoing, positive demeanor, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Associate
IWG
09.2024 - Current
- Delivered prompt service to prioritize customer needs.
- Utilized applications such as Essensys/Operate to track network usage, review member accounts, and create sales leads.
- Creating badges for building access in LenelS2
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Maintaining cleanliness and a tidy appearance of workspace by performing custodial duties.
- Delegated sales/sales related inquiries from new and existing members to Area Sales Manager.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Confirmed appointments, communicated with clients, and updated client records.
Client Services Associate
Orchard Workspace by JLL
08.2024 - 08.2024
- Delivered prompt service to prioritize customer needs.
- Utilized applications such as Essensys/Operate to track network usage, review member accounts, and create sales leads.
- Creating badges for building access in LenelS2
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Maintaining cleanliness and a tidy appearance of workspace by performing custodial duties.
- Delegated sales/sales related inquiries from new and existing members to Coworking Center Manager.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Confirmed appointments, communicated with clients, and updated client records.
Client Service Supervisor
SPS At Amazon
01.2023 - 08.2024
- Developed strategies to speed up mail mail sorting and delivery processes.
- Updated and maintained mailing lists and customer records.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maintained customer satisfaction by responding to customer inquiries and complaints.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with implementing new mailroom systems and training staff to improve operations.
- Trained in-house users on advanced functionality of MS Word and Excel.
- Supported data entry team with custom forms and reports created in Excel and Adobe Creative Suite.
- Formatted documents using Microsoft products follow specific corporate style guides.
- Met project deadlines without sacrificing build quality or workplace safety.
Mailroom/Floater (Field Support Representative)
SPS At Amazon
10.2021 - 01.2023
- Educated customers about billing, payment processing and support policies and procedures.
- Followed safety procedures to avoid injuries in field.
- Discussed and recommended service options with customers and explained costs involved with domestic and international shipping.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Delivered prompt service to prioritize customer needs.
- Met delivery expectations for all customers and high level executives within Amazon for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained across the Greater Seattle Metro Amazon campus and provided backup support for organizational leadership.
Mailroom Associate/Floater
The Depository Trust & Clearing Corporation
08.2019 - 09.2021
- Processing mail through Neopost and sorting, providing desk side deliveries to clients, creating shipping labels by hand or through a FedEx account, communications through Microsoft Outlook, operating a multi-line telephone, creating and placing asset tags for IT equipment.
- Maintained inventory of supplies to avoid shortages.
- Used scales and charts to weigh packages or letters to determine postage needs.
- Utilized stamping machines and stencils to stamp, tag and label printed materials.
- Maintained documentation of shipping and receiving packages using Software.
- Unloaded and lifted mail containers and parcels to prepare for distribution to sortation stations.
Mailroom/Team Lead
The Millenium Group at MetLife
06.2018 - 09.2021
- Worked different stations to provide optimal coverage and meet production goals.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Labeled packages with clear, correct information to reduce mailing errors.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
- Distributed mail on foot to residences and businesses, delivering to approximately Number customers per shift.
- Checked parcels were securely sealed to eliminate losses.
- Tracked outgoing mail to provide accurate customer updates.
- Processed and organized incoming mail for distribution to appropriate departments.
- Updated mailing lists with current addresses and contact information for smooth customer communications.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Operated postage meters, mail sealers and labeling machines.
- Assisted with implementing new mailroom systems and training staff to improve operations.
Retail Associate
Salvation Army
09.2015 - 09.2018
- Organizing and restocking merchandise, handling tender, customer service, janitorial duties and tracking inventory.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Managed cash register after end of shift to balance and record accurate transactions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
Education
Restricted Barber's License - Barbering
Florida Academy Of Hair Design
08.2015
School Diploma - English
Zephyrhills Christian Academy
06.2014
Skills
- Quality Assurance Controls
- Workflow Management
- Safety Standards
- Issue Escalation
- Telecommunications Equipment
- Coordination and Teamwork
- Verbal and Written Communication
- Time Management
- Office Organization
- Office Supplies and Inventory
- Mentoring
- Administrative and Office Support
- Postage Meter
- Hazardous Materials
- Business Correspondence
- Efficient Routing
- Customer Satisfaction
- Monthly Audits
- Handling and Sorting Mail
- Workplace Safety
- Performance Goals
- High-Pressure Environments
- Process Improvement Strategies
- Microsoft Office Expertise
- Cross-Functional Communication
- Goal Attainment
- Regulatory Compliance
- Data Evaluation
- Recruiting and Hiring
- Tenant relations
- Data Entry
- Invoice Processing
Certification
- Six Sigma Yellow Belt - SPS
Timeline
Community Associate
IWG
09.2024 - Current
Client Services Associate
Orchard Workspace by JLL
08.2024 - 08.2024
Client Service Supervisor
SPS At Amazon
01.2023 - 08.2024
Mailroom/Floater (Field Support Representative)
SPS At Amazon
10.2021 - 01.2023
Mailroom Associate/Floater
The Depository Trust & Clearing Corporation
08.2019 - 09.2021
Mailroom/Team Lead
The Millenium Group at MetLife
06.2018 - 09.2021
Retail Associate
Salvation Army
09.2015 - 09.2018
School Diploma - English
Zephyrhills Christian Academy
Restricted Barber's License - Barbering
Florida Academy Of Hair Design