Austin Barry
1500 NW North River Drive, W1708, Miami,Florida
Overview
6
6
years of professional experience
Work History
Front of the House Manager
The Ritz-Carlton Key Biscayne, Miami
Key Biscayne, FL
12.2021 - Current
- Department Leader for all Front of the House Operations, providing guidance for 30+ Ladies & Gentlemen & 4 Leaders.
- Fostered the enhancement of daily processes, implemented to improve efficiencies in billing & team accountability.
- Cultivated work environment that encouraged internal growth and promotion.
- Managed daily management of room inventory and coordinated front office upgrade program. (Finished 2021 27% above goal.)
Front Office Manager
The Ritz-Carlton Key Biscayne, Miami
Key Biscayne, Florida
05.2019 - 12.2021
- Responsible for daily coverage as Manager on Duty, responding to guest requests and complaints, always looking for opportunities to build brand loyalty.
- Utilized weekly audits to establish consistent quality for Guest arrival experience.
- Welcomed responsibility of establishing a new emphasis on Breakthrough Leadership process among Rooms Division leaders.
- Fostered the enhancement of daily processes, implemented to improve efficiencies in billing & team accountability.
Assistant Front Office Manager
The Ritz-Carlton Key Biscayne, Miami
Key Biscayne, Florida
09.2017 - 05.2019
- Set consistent example of Ritz-Carlton standards for up to 20 Ladies & Gentlemen
- Cultivated 100% employee engagement for Front Office & Guest Relations team for 2018 engagement survey
- Led Front Office to exceed WIG goal for Arrival Experience in 2018, beating goal by over 2 points
- Established key role in successful Brand Standard Audit in April 2018, scoring highest score in hotel history
Front Desk Manager
The Ritz-Carlton New York, Westchester
White Plains, New York
09.2016 - 09.2017
- Lead a team of 20-25 Ladies & Gentlemen on a daily basis handling various administrative duties including payroll and scheduling
- Facilitated Guest of the day program, focusing on enhancing the experience for our most valuable guests. (Exceeded our hotel guest engagement goal for 2017 by 5%)
Front Office Supervisor
JW Marriott Tucson Starr Pass Resort & Spa
Tucson, Arizona
11.2015 - 08.2016
- Lead the front office in an effort to use guest reviews and comments to proactively improve our service standards and overall arrival experience. (Top 3 JW Marriott Resort Property)
- Promote the usefulness of Pre-Arrival planning to obtain valuable guest information for an overall elevated experience. (Ex. arrival times & guest preferences)
Education
Bachelor of Science - Hospitality Management
The University of Denver
2013
Timeline
Front of the House Manager
The Ritz-Carlton Key Biscayne, Miami
12.2021 - Current
Front Office Manager
The Ritz-Carlton Key Biscayne, Miami
05.2019 - 12.2021
Assistant Front Office Manager
The Ritz-Carlton Key Biscayne, Miami
09.2017 - 05.2019
Front Desk Manager
The Ritz-Carlton New York, Westchester
09.2016 - 09.2017
Front Office Supervisor
JW Marriott Tucson Starr Pass Resort & Spa
11.2015 - 08.2016
Bachelor of Science - Hospitality Management
The University of Denver
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