Austin Benson
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Meticulous manager with extensive background creating safety-driven work environment and collaborating with team members to plan and execute build goals. Motivated leader excels at juggling multiple tasks and working under pressure. Experienced in home remodels and renovations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Builder/Termite Service Manager
HomeTeam Pest Defense
11.2024 - Current
Manage a growing team of 7
Ensuring daily assigned tasks are completed
Maintain high service quality/Performance Management
Handling customer complaints
Create positive work environment
Field Support
Supervision & Delegation
Maintain compliance with necessary certifications & licenses
General Support for branch
Office Coordinator
Option Care Health
02.2024 - 11.2024
Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
Participated in workshops and in-service meetings to enhance personal growth and professional development.
Support Team Manager
Courage Health & Wellness
08.2023 - 11.2023
- Developed and Implemented strategies to improve customer service, response times, client satisfaction levels and employee productivity
- Reviewed customer service scripts used by agents while responding to inquires via phone or emailed
- Interviewed prospective employees and provided input to HR on hiring decisions
- Trained and mentored new team members on company policies, procedures and customer service techniques
- Evaluated performance of support staff and provided coaching to improve performance
- Fostered positive and inclusive team culture for support staff
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Business Operations Manager
Cougots Chimney Service
01.2023 - 06.2023
- Managed Company Operations, providing first-class customer service and cost-effective management of resources while promoting revenue, profitability and growth
- Maintained consistent dynamic atmosphere with enthusiasm and purpose to enhance customer experience
- Imparted leadership, direction and strategic planning for business operations
- Directed business operation processes and developed policies
- Collaborated with Scheduling Department to facilitate new process improvements enabling company to meet business objectives
Scheduling Coordinator
Cougot's Chimney Service
11.2016 - 01.2023
- Completed timely changes and updates to schedules in central scheduling system
- Developed effective scheduling processes to achieve production objectives
- Recommended solutions related to staffing issues and proposed procedural changes to managers
- Recruited, interviewed and selected employees to fill vacant roles
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures
- Resolved customer complaints or answered customers' questions
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Education
GED -
Center For Lifelong Learning
GeorgetownSkills
- Intelligent Decision-Making
- Business Planning and Strategy
- Team Building and Leadership
- Public Speaking
Accomplishments
- Supervised team of 7 staff members.
- Achieved having a department built to operate in the red end up operating in green by new approach to leadership with accuracy and efficiency.
- Had 3 employees achieve Pest Tech License through effective training process and regular study groups held by me.
Certification
VA Pest Technician Certification
Timeline
Builder/Termite Service Manager
HomeTeam Pest Defense
11.2024 - Current
Office Coordinator
Option Care Health
02.2024 - 11.2024
Support Team Manager
Courage Health & Wellness
08.2023 - 11.2023
Business Operations Manager
Cougots Chimney Service
01.2023 - 06.2023
Scheduling Coordinator
Cougot's Chimney Service
11.2016 - 01.2023
GED -
Center For Lifelong Learning
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