Austin Birdsill
IT Professional
Guymon,OK
Summary
IT Helpdesk Administrator with 3 years of experience interacting with wide range of personalities and satisfying customers by patiently and tactfully handling difficult situations. Practiced at maintaining, analyzing and troubleshooting computers and peripherals. Highly motivated and results-driven when resolving IT issues and interacting with help desk staff.
Overview
3
3
years of professional experience
2
2
Languages
Work History
IT Helpdesk Administrator
Seaboard Foods
Guymon, Oklahoma
09.2020 - Current
- Assisting over 500 employees and managing over 1500 devices including: PCs, servers, phones, and networking equipment
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Provided basic end-user troubleshooting and desktop support.
- Managed high levels of call flow and responded to technical support needs.
Sporting Goods Sales Associate
Walmart Supercenter
Guymon, Oklahoma
04.2019 - 08.2020
- Greeting customers, assisting in locating items for customers, responsible for selling Oklahoma fishing/hunting licenses, conduct firearm background checks and guide the customer through the process, operating electric jacks, operating forklift
- Temporary receiving supervisor.
Car Sales Representative
Great America Ford Lincoln
Guymon, Oklahoma
09.2018 - 03.2019
- Greeting potential clients, responding to their needs, guiding them along the car-buying process.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
Lab Assistant
OPSU
Goodwell, Oklahoma
03.2018 - 07.2018
- Assisted people who needed help with computers, helped keep the workplace clean, moved furniture if needed.
Busser
Naifeh's Steakhouse
Guymon, Oklahoma
08.2014 - 08.2017
- Contributed to the creating of a cleaner workplace
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Education
High School Diploma -
Guymon High School
Guymon, OK 08.2013 - 05.2017
College Basics
Oklahoma Panhandle State University
Goodwell, OK 08.2016 - 05.2017
Collage Basics
Oklahoma State University
Stillwater, OK 08.2017 - 12.2017
BBA - Computer Information Systems
Oklahoma Panhandle State University
Goodwell, OK 01.2018 - 12.2020
Skills
Customer Service
Ticket management
Detailed documentation
Application support
Data recovery
Technical issues analysis
Desktop support
Microsoft Office Suite Support
Timeline
IT Helpdesk Administrator
Seaboard Foods
09.2020 - Current
Sporting Goods Sales Associate
Walmart Supercenter
04.2019 - 08.2020
Car Sales Representative
Great America Ford Lincoln
09.2018 - 03.2019
Lab Assistant
OPSU
03.2018 - 07.2018
BBA - Computer Information Systems
Oklahoma Panhandle State University
01.2018 - 12.2020
Collage Basics
Oklahoma State University
08.2017 - 12.2017
College Basics
Oklahoma Panhandle State University
08.2016 - 05.2017
Busser
Naifeh's Steakhouse
08.2014 - 08.2017
High School Diploma -
Guymon High School
08.2013 - 05.2017