Austin Boks
Midland,MI
Summary
Growth and opportunity driven individual ready to work alone or as a team bringing 9 years of customer service with sales experience and 3 years of managerial experience to the table. Seeking new opportunities to expand my professional portfolio and gain new skills and experiences to further my career. Willing and able to pass a drug screen and background check.
Overview
9
9
years of professional experience
Work History
Key Holder
HDMD, LLC
07.2023 - Current
- Provided a personalized experience to each customer by understanding a communicating their needs based on discussing their background.
- Increased store sales by strategic product placement and upselling with thorough explanation of products.
- Ensured a friendly and team based environment where all employees work together to provide outstanding customer service to guests.
- Kept a neat and tidy workplace while keeping organization from product to money in the safe and registers.
Customer Service Representative
East Bay Management LLC
05.2023 - 07.2023
- Provided sufficient customer service by educating all clients about the products they bought and how to use them properly and efficiently.
- Organized sales floor to be more appealing to the eye and allow products to flow according to use and level of quality.
- Ensured customers are set up to have an exceptional experience starting with the check in process being the first face the client saw and spoke to in the building.
General Manager
RAIR Co.
09.2022 - 03.2023
- Increased weekly store sales by 200% during the time in this position with a combination of strategic scheduling and installing a new sales strategy revolving around upselling product.
- Initiated new demographic research based upon prodding new and existing customers with specific questions upon checking in, resulting in saving the company money on lackluster advertising.
- Constant communication with staff and corporate management via email, Google teams, and phone, restoring proper workplace flow and connection to the rest of the company.
- Ensured sales goals were up to date and accurate by tracking average order size, average order value, top selling items or brands and other KPI's.
- Managed and built routes with manifests for delivery drivers to travel within a 50 mile radius of the store location.
Assistant Store Manager
RAIR Co.
09.2021 - 09.2022
- Boosted inventory efficiency by strategic organization of the secure product storage room by product type and sku which decreased overall inventory variances.
- Mainstreamed shipment receiving process, cutting processing time by 25% which allowed for added time on more valuable projects during the week.
- Initiated company wide SOP for inventory tracking and competitor shopping reports sent to the corporate inventory manager, which decreased wasted budget on non-selling inventory.
- Initiated program company wide for products spending extended time on shelves where each item was discounted and pushed by the sales team depending on how long product has sat in store with low sales.
Sales and Customer Service Representative
RAIR Co.
08.2020 - 09.2021
- Assisted in opening the first store for a brand new start-up company which involved transportation of inventory, staff training and store layout.
- Ensured exemplary customer experience by providing tours of the establishment while explaining products thoroughly and education the client based upon their current needs.
- Worked both individually and as a team to upsell and move products quickly based upon sales goals and customer needs.
NCAA Timing Coordinator
Saginaw Valley State University
12.2018 - 12.2020
- Captured results of track & field athletes using high efficiency camera and computer technology narrowing down to the thousandth of a second.
- Recorded and entered results pertaining to athletes competing in jumping and throwing athletic activities using the metric system.
- Communicated with race officials and NCAA coaching staff on when to start events and announcing top athlete standings.
Customer Service Representative
TJX Companies
08.2015 - 06.2020
- Ensured a neat and organized working environment in one of the regions busiest and top selling stores.
- Acquired several years of customer service experience being trained in multiple departments from fashion to technology to home goods.
- Received shipments of goods via pallet trucks, then processing items in specific groups pertaining to the subject within the store allowing for an efficient pattern of displaying said products on the sales floor.
- Won TJX Team Of The Year for 2019, demonstrating above and beyond customer service and applied charitable donation fundraising.
Education
High School Diploma -
Bay Western High School
Auburn, MI06.2016
Skills
- Customer Service Management
- Bank Deposits
- Sales Coaching
- Staff Oversight
- Team Training and Development
- Inventory Monitoring
- Marketing Initiatives
- Cash Handling Accuracy
- Task Delegation
- Customer Service
- Scheduling Coordination
- Multitasking
Timeline
Key Holder
HDMD, LLC
07.2023 - Current
Customer Service Representative
East Bay Management LLC
05.2023 - 07.2023
General Manager
RAIR Co.
09.2022 - 03.2023
Assistant Store Manager
RAIR Co.
09.2021 - 09.2022
Sales and Customer Service Representative
RAIR Co.
08.2020 - 09.2021
NCAA Timing Coordinator
Saginaw Valley State University
12.2018 - 12.2020
Customer Service Representative
TJX Companies
08.2015 - 06.2020
High School Diploma -
Bay Western High School