Austin Bonacuse
Sarasota,FL
Summary
Proven leader with a track record of enhancing operational efficiency at Alpha Delta Pi Sorority through strategic planning and budget control. Skilled in guest service and project coordination, I excel in fostering innovation and achieving significant improvements in customer satisfaction and collaboration. Expertise in business planning and charismatic leadership has driven successful team and event management.
Overview
2026
2026
years of professional experience
Work History
Sales Representative
Emmy Ivanoff
Winter Park Florida , Florida
08.2024 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Developed key customer relationships to increase sales.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Operated register, handled cash and processed credit card transactions.
Director of New Member Education
Alpha Delta Pi Sorority
Winter Park, Orlando
10.2024 - 01.2026
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Welcomed the new members of the sorority, created lesson plans and presentations to teach them more about the sorority
- Planned events for the new members
- Managed budgeting and financial planning processes for the organization
- Partnered with staff to create professional development plans to support personal and business growth.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Managed crisis situations to minimize impact on operations and reputation.
- Analyzed data to inform decision-making and strategic direction.
Hostess
Peter Geannopulos
Siesta Key , Florida
05.2024 - 08.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Monitored customer satisfaction levels throughout their meal experience.
- Demonstrated strong interpersonal skills when interacting with customers.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Resolved any customer complaints or issues quickly and professionally.
- Provided excellent customer service by addressing customer needs promptly.
- Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
- Assisted servers in bussing tables when needed during busy periods.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
Barista
Johnnie Ethingtin
Victor , Idaho
05.2024 - 08.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Placed orders with suppliers for delivery of products required for daily operations.
- Assisted with catering orders for corporate clients or private parties upon request.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Received and accurately processed customer payments.
Head Hostess/Trainer
Lisa Hanley
Driggs, Idaho
05.2021 - 08.2023
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Assisted with seating arrangements for large groups and special occasions.
- Provided excellent customer service to ensure guest satisfaction.
- Maintained accurate records of reservations and wait times.
- Trained new staff on proper hosting procedures and policies.
- Ensured that the dining room was always clean, organized, and presentable.
- Collaborated with other departments to coordinate events or services as needed.
- Communicated effectively with restaurant managers regarding customer complaints or requests.
- Managed financial transactions including payments, refunds, discounts.
- Analyzed data related to sales performance in order to identify opportunities for improvement.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stocked server areas with supplies before, during and after shifts.
- Accepted payments from guests for dine-in and take-out foods.
Fine Dining Hostess/Internship
Jonathan Van Dyke
Sarasota , Florida
05.2022 - 05.2022
- One-month Internship where I learned how the restaurant markets their food, looked at the finances of the restaurant including profits and revenues
- Trained in a fine-dining restaurant learning important leadership skills
Public Relations Marketing Specialist
Alpha Delta Pi Sorority
Winter Park , Florida
- Developed and implemented marketing strategies to increase brand awareness.
- Assisted in developing social media content for various platforms including Twitter, Facebook, LinkedIn, Instagram and YouTube.
- Tracked competitors' activities by studying their products, prices, promotions and advertising methods.
- Maintained professionalism and efficiency while working closely with leadership.
Education
BBA - Business Management
Rollins College
Winter Park, FL05-2026
High School Diploma -
Out-Of-Door Academy
Sarasota, FL06-2022
Skills
- Business Planning
- Project Coordination
- Budget Control
- Media Relations
- Strategic Planning
- Sales management
- Strategies and goals
- Charismatic Leader
- Guest service
- Strong leadership
- Effective customer upselling
- Guest Relations
- Venue Selection
- Social Media Promotion
- Schedule Management
- Food service knowledge
Languages
French
Full Professional
Affiliations
- President of an Academic Club in High School
- Played Lacrosse for seven years
Timeline
Director of New Member Education
Alpha Delta Pi Sorority
10.2024 - 01.2026
Sales Representative
Emmy Ivanoff
08.2024 - Current
Hostess
Peter Geannopulos
05.2024 - 08.2024
Barista
Johnnie Ethingtin
05.2024 - 08.2024
Fine Dining Hostess/Internship
Jonathan Van Dyke
05.2022 - 05.2022
Head Hostess/Trainer
Lisa Hanley
05.2021 - 08.2023
Public Relations Marketing Specialist
Alpha Delta Pi Sorority
BBA - Business Management
Rollins College
High School Diploma -
Out-Of-Door Academy
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