Austin Brannam
Sacramento,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Hasson & Sons
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked with floor team and managers to meet wide range of customer needs.
Seaman Recruit
United States Navy, Division 105
02.2024 - 04.2024
- Enhanced communication among crew members by providing clear instructions and utilizing effective hand signals during deck operations.
- Ensured vessel cleanliness and hygiene by participating in daily cleaning routines, including sweeping, mopping, and scrubbing "decks."
- Completed required documentation accurately such as logbook entries detailing the completion of tasks assigned during shifts.
- Participated in emergency drills to ensure preparedness for various crisis situations including fires, man overboard incidents, and abandon ship scenarios.
Cashier
Walmart
08.2022 - 01.2023
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
GED -
Pride Adult School
Auburn, CA11-2023
Skills
- Problem resolution
- Relationship building
- Client relations
- Team development
- Payment processing
- Customer service
Timeline
Customer Service Representative
Hasson & Sons
05.2024 - Current
Seaman Recruit
United States Navy, Division 105
02.2024 - 04.2024
Cashier
Walmart
08.2022 - 01.2023
GED -
Pride Adult School