Austin Bright

Owner Operator

Bright House

Asheville, NC

04.2016 - 07.2024

Managed daily operations of the business, including staff, sales, inventory, and accounting.
Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Ensured compliance with safety regulations throughout the facility.
Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Calculated net income and adjusted strategies to increase income and bottom-line profits.
Observed safety protocols and driving laws to maximize road and personnel safety.
Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Oversaw hiring process for new employees, from recruiting to onboarding training.
Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.